The posting
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
The Role
As Leisure Manager, you will be the operational face of the leisure department, leading the day-to-day experience across the gym floor, studios, pool and padel facilities. You will drive service excellence, team performance, member engagement and commercial success while ensuring the club consistently delivers a luxury 5-star experience.
This role requires a highly visible leader with exceptional standards, strong people management skills and a passion for health, fitness and wellbeing.
Leisure Operations & Member Experience
- Lead and oversee the daily operation of all leisure areas including the gym floor, studios, swimming pool and padel courts.
- Act as the visible ambassador and owner of the leisure experience within the club.
- Deliver exceptional member and guest experiences through outstanding service standards and operational excellence.
- Ensure all leisure facilities are maintained to impeccable 5-star presentation and cleanliness standards at all times.
- Develop and implement innovative fitness and wellbeing programmes designed to increase engagement, occupancy and member satisfaction.
- Manage and promote a dynamic timetable across gym, studio and padel offerings, ensuring strong participation and utilisation levels.
- Organise regular health and wellbeing campaigns, activation days and member events that position Hale Country Club & Spa as a leader within the wellness sector.
- Enforce leisure policies and gym floor etiquette to maintain a safe, professional and enjoyable environment for all members.
- Maintain full responsibility for Health & Safety compliance across all leisure facilities.
Team Leadership & Development
- Lead, motivate and develop the leisure team, including Gym Assistants and Lifeguards.
- Ensure all team members consistently deliver service aligned with luxury hospitality and 5-star standards.
- Manage and support freelance and specialist partners including Personal Trainers, Studio Coordinators and Padel Coaches.
- Ensure all freelance teams operate in line with club expectations, brand standards and contractual responsibilities.
- Drive a culture of expertise in health and wellbeing across the team.
- Deliver ongoing training and coaching to both employed and freelance teams, including product knowledge and member engagement initiatives.
- Collaborate with wider club departments to encourage cross-functional member experiences, including nutrition and wellbeing offerings.
Commercial Performance & Revenue Growth
- Drive padel court occupancy and achieve associated revenue targets.
- Maximise secondary spend opportunities across leisure operations.
- Monitor and improve class occupancy, utilisation and member retention performance.
- Support the commercial success of Personal Training and wellness services.
- Analyse operational performance and member feedback to identify opportunities for growth and continuous improvement.
Essential Skills & Experience
- Proven experience in a leisure, fitness or wellness management role within a premium or luxury environment.
- Strong leadership and people management skills with the ability to inspire high-performing teams.
- Passion for health, fitness and wellbeing with excellent industry knowledge.
- Commercially aware with experience driving revenue, occupancy and member retention.
- Exceptional customer service and communication skills.
- Strong operational and organisational abilities with excellent attention to detail.
- Knowledge of Health & Safety and leisure compliance standards.
Desirable
- Experience within a luxury hotel, spa or private members club environment.
- Fitness industry qualifications and/or leisure management certifications.
- Experience managing freelance fitness professionals and third-party operators.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
