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Open nowFirst seen 40 hours ago

Concierge Receptionist

Thomas Webb93 open roles

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Your applicationOpen nowConcierge ReceptionistThomas Webb

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Thomas Webb postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 40 hours ago

Thomas Webb median: 1 days open

The posting

Job Title: Day Concierge – Receptionist Location: Kensington, London Hours: 42 hours per week, working 7:00am–7:00pm on a two-week rota (Week 1: Monday, Tuesday, Friday, Saturday and Sunday; Week 2: Wednesday and Thursday) Salary: £28,850 per annum

Our client is seeking a polished, service-driven and proactive Day Concierge – Receptionist to join the team at one of London's most prestigious ultra-luxury residential developments.

The development comprises circa 100 exclusive apartments and offers residents a five-star, hotel-style living experience, with amenities including a 24-hour concierge service, valet parking, a 25-metre indoor swimming pool, spa facilities, a private gym, sauna and steam room.

Day Concierge – Receptionist Key Responsibilities

  • Welcome residents, guests and visitors in a professional, friendly and attentive manner.
  • Manage the day-to-day operations of the front desk and lobby, ensuring a smooth and efficient service.
  • Respond to resident enquiries and requests promptly, providing a personalized and service-focused experience.
  • Build positive relationships with residents and maintain consistently high levels of customer service.
  • Handle telephone calls, emails and face-to-face enquiries professionally.
  • Maintain a smart, professional appearance and uphold the development's service standards, procedures and policies.
  • Coordinate with colleagues and other departments to ensure residents' needs are met efficiently.
  • Manage multiple tasks simultaneously while maintaining attention to detail and a calm, professional approach.
  • Ensure all relevant information is communicated clearly during shift handovers.
  • Support the wider concierge team in maintaining a welcoming, organized and well-presented reception area.

Candidate Requirements

  • Previous experience in a Concierge, Receptionist, Front of House or Guest Relations role, ideally within a luxury residential development or five-star hotel.
  • Excellent communication and interpersonal skills, with a confident and professional manner.
  • A strong commitment to delivering exceptional customer service.
  • Excellent organizational skills and the ability to multitask effectively.
  • A proactive, adaptable approach, with the ability to respond to changing resident needs.
  • Strong attention to detail and the ability to work effectively as part of a team.
  • A polished and professional presentation, with a welcoming and approachable manner.
  • Eligibility to work in the UK.

Remuneration and Benefits

  • Annual salary of £28,850 gross.
  • 5.6 weeks of annual leave, inclusive of bank holidays.
  • Salary paid monthly in arrears by bank transfer, subject to applicable tax and National Insurance deductions.
  • Potential salary review following a successful trial period of at least six months, subject to performance.
  • The opportunity to work within an exclusive, ultra-luxury residential development in Kensington.
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