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Open nowFirst seen 46 hours ago

Duty Manager

Thomas Webb93 open roles

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Your applicationOpen nowDuty ManagerThomas Webb

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Thomas Webb postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 46 hours ago

Thomas Webb median: 1 days open

The posting

Role: Duty Manager – High-End Residential Development (Nine Elms)

Schedule: 5 days per week (42.5 hours)

Salary: £35,000–£40,000 + 28 days holiday

Reporting to: Development Manager / General Manager

Shift pattern: 07:00–16:00 or 13:00–22:00 (1-hour unpaid break)

We are currently recruiting for 2 Duty Managers with a strong front desk and service-led focus. Ideally coming from a hotel or co-working/workplace background.

Key responsibilities:

  • Overseeing day-to-day operations of the development
  • Acting as the main point of contact for residents, visitors, contractors, and team members
  • Leading and managing the on-site team to maintain high service standards
  • Handling disciplinary matters and managing difficult conversations confidently
  • Supporting recruitment, inductions, training plans, and ongoing staff development
  • Ensuring SOPs, procedures, and HR policies are followed consistently
  • Working closely with contractors and internal teams to ensure contracts are delivered effectively
  • Monitoring contractor performance and standards
  • Supporting asset management and mobilisation processes, ensuring tasks are completed and recorded correctly
  • Taking ownership of Health & Safety, identifying risks and ensuring compliance
  • Handling incidents, complaints, and queries in a professional manner
  • Supporting the team during staff shortages to maintain service levels

Candidate profile:

  • Minimum 2 years' experience in a Duty Manager or similar role
  • Background in residential, hospitality, customer service, or facilities management
  • Strong team leadership experience (hotel or co-working/workplace preferred)
  • Confident managing people, including performance and disciplinary processes
  • Experience with inductions, training, and working with SOPs
  • Good understanding of building operations and contractor management
  • Strong organisational and communication skills
  • Able to prioritise, delegate, and manage changing demands
  • Solid understanding of Health & Safety and safe systems of work
  • Calm under pressure with a solution-focused mindset
  • Must have the right to work in the UK

Additional:

  • Clear progression to Assistant Development Manager / Residence Manager
  • Exposure to areas such as inspections, finance, and contract management

Interview process:

  • First stage: Resident Manager
  • Second stage: Onsite
  • Final stage: Teams with client
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