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Open nowFirst seen 30 hours ago

Night Concierge

Thomas Webb93 open roles

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Your applicationOpen nowNight ConciergeThomas Webb

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Thomas Webb postings stay open a median of 1 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 30 hours ago

Thomas Webb median: 1 days open

The posting

Role: Night Concierge (Residential Development Location: Fitzrovia, London​ Job Type: Full-Time, Permanent​ Working Hours: 7pm - 7am, 4 on 4 off Salary: £32000

About Us: Thomas Webb is a leading recruitment consultancy dedicated to connecting exceptional talent with prestigious clients. We are currently seeking an experienced, responsible and reliable candidate with previous experience working as a Residential or Hotel Concierge, to work at a high end boutique residential development in Fitzrovia, London

Key Responsibilities:

The Night Concierge will be working alone on shift, having sole responsibility for the smooth running of the development and the well being of its residents.

  • Provide residents, visitors and guests with an outstanding, uncompromised and exceptional concierge experience at all times
  • Be proactive in ensuring residents and their guests receive a warm, welcoming and engaging arrival and departure experience at the development
  • Take ownership of the responsibility for catering to residents and guests needs, at every possible opportunity, providing a personalised experience for all
  • Serve as a point of contact between residents and their guests, addressing inquiries and requests via phone, email, in-person, or other communication channels.
  • Conduct regular patrols to identify and report faults or damage to building fixtures and fittings, including breaches of health and safety and security
  • Maintain accurate records and logs for all resident-related activities, including mail delivery, issuing of keys and service requests.
  • Ensure that service standards, operating procedures, and quality assurance protocols are consistently followed.
  • Proactively address issues before escalation and engage in effective problem resolution.

Qualifications and Experience:

All applicants for this Night Concierge must meet the following criteria

  • Previous experience in Hotels or Residential Front of House roles preferred
  • Previous experience in a position of significant trust and responsibility, with the confidence and experience to be the sole person responsible in an emergency
  • Someone mature, conscientious, reliable
  • Outstanding personal presentation, to the finest detail
  • Exceptional communication skills, encompassing superb vocabulary, articulation and pronunciation of the English language
  • Excellent interpersonal, rapport and relationship building skills
  • Superb problem solving skills, with the ability to multi task whilst under pressure
  • Ability to maintain discretion, professionalism, and confidentiality at all times.

Application Process: Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and suitability for the role of Night Concierge.

Due to the high volume of applications, only successfully shortlisted candidates will be contacted, usually within 5 business days of their application.

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