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Open nowFirst seen 31 hours ago

Night Concierge

Thomas Webb93 open roles

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Your applicationOpen nowNight ConciergeThomas Webb

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Thomas Webb postings stay open a median of 1 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 31 hours ago

Thomas Webb median: 1 days open

The posting

Job Title: Night Concierge Location: Nine Elms, South West London Hours: 42 hours per week (12-hour shifts,7pm - 7am, Pitman rota) Salary: £32,000 per annum

Thomas Webb Recruitment is a leading recruitment consultancy specialising in front-of-house staffing for Londons most prestigious residential developments. We are currently seeking an experienced and impeccably presented Day Concierge to join a landmark super prime residence in Nine elms.

This is an outstanding opportunity for a service-driven professional with a background in five-star hotels, private members clubs, or luxury residential settings to deliver an exceptional concierge experience for ultra-high-net-worth residents and their guests.

Key Responsibilities:

  • Deliver a consistently warm, engaging, and professional welcome to all residents, visitors, and guests
  • Take full ownership of resident needs and requests, providing highly personalised service at every opportunity
  • Act as a central point of contact for all resident communications, handling enquiries via phone, email, app, and face-to-face
  • Provide curated local recommendations and assist with bookings for restaurants, wellness services, transport, and entertainment
  • Coordinate luxury lifestyle requests such as private catering, tickets, or bespoke services
  • Conduct routine building patrols, reporting health, safety, or maintenance issues promptly
  • Maintain accurate records across all areas of service including parcel management, visitor logs, and key access control
  • Operate internal systems (e.g. SPIKE, BuildingLink, or equivalent) efficiently to manage resident bookings and service requests
  • Ensure amenity spaces are consistently clean, well presented, and prepared for resident use
  • Support with resident move-ins/outs and facilitate smooth transitions for new arrivals
  • Maintain a pristine front-of-house presence at all times, including assistance with events and show rounds
  • Proactively resolve service issues before escalation, contributing to a calm and professional environment

Candidate Requirements:

  • Minimum 2 years experience in a luxury concierge, front-of-house, or guest services role within a five-star hotel, exclusive private club, or super prime residential setting
  • Immaculate personal presentation and excellent command of spoken and written English
  • Confident communicator with the ability to build trust and rapport with discerning residents
  • Proactive, calm under pressure, and meticulous in attention to detail
  • Discreet and professional at all times, with a strong understanding of privacy and confidentiality
  • Capable of managing multiple priorities while maintaining a high standard of service
  • Mandarin or other additional language skills are welcomed but not essential
  • Eligible to work in the UK

Please note: Only candidates who meet all key requirements will receive a response. Thank you for your understanding.

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