The posting
At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage.
The Senior Manager of Influencer Marketing will develop and manage Thorne’s paid influencer initiatives and ambassador program, translating brand and business priorities into integrated channel plans that build brand awareness, credibility, consumer engagement, and new customer acquisition. This is responsible for end-to-end planning, execution and optimization, including content volume and pacing, creator selection, budget management, campaign delivery, measurement, and adherence to established business processes. The Senior Manager will manage one direct report and Thorne’s influencer agency, coordinate cross functional execution, and build relationships with creators and ambassadors who align with Thorne’s mission and values. Success requires sound judgment, proactive communication, disciplined prioritization, and accountability for delivering results within approved strategies, budgets and timelines.
RESPONSIBILITIES
Channel Planning & Program Management
- Develop and execute influencer and ambassador channel plans aligned with Thorne’s brand marketing objectives, business priorities, and target audiences.
- Translate brand marketing plans, new product launches, seasonal campaigns, and always-on content needs into a comprehensive channel plan with clear objectives, investment recommendations, deliverables, timelines, and success measures.
- Collaborate with Performance Team to recommend the creator mix, content volume, formats, production cadence, and distribution approach needed to support planned initiatives and cross-functional content requirements.
- Apply agreed objectives across awareness, consideration, and acquisition, aligning investment and measurement with its intended contribution.
- Use audience insights, performance data, platform behavior, and cultural trends to inform strategic recommendations and identify opportunities for growth.
- Independently manage prioritization, sequencing, and delegation across assigned programs within approved budgets and resources. Recommend tradeoffs and escalate priorities or capacity constraints when leadership decisions are needed.
- Communicate plans, recommendations, and results clearly and concisely, tailoring the level of detail to the audience.
Paid Influencer Planning & Execution
- Identify, evaluate, recruit, and negotiate with influencers and content creators whose audiences, credibility, content capabilities, and brand alignment support Thorne’s objectives and reflect Thorne’s brand standards.
- Negotiate influencers’ scopes, rates, deliverables, and usage rights within approved budgets and contracting guidelines.
- Manage campaign development and delivery from initial brief through contracting, onboarding, content development, approvals, publication, reporting, and optimization.
- Develop clear creative briefs that connect audience needs, product benefits, brand messaging, substantiated claims, and intended platform use.
- Partner with Performance Marketing to define paid content requirements before production, including creative structure, deliverable specifications, usage rights, and partnership advertising permissions.
- Secure appropriate rights for content distribution across relevant brand and paid media channels, with a focus on Meta, TikTok, and YouTube.
- Plan and execute influencer and ambassador experiential activations, product experiences, content capture, and community initiatives within approved objectives and budgets. Define influencer roles, content requirements, distribution plans, timelines, and measurement approaches.
- Build and maintain a reliable pipeline of creator content that supports agreed campaign needs, content volume, and delivery schedules.
- Manage content review and approval process to ensure influencer content is authentic, accurate, consistent with Thorne’s brand standards, and appropriate for its intended use.
Ambassador Program Management & Execution
- Audit and evaluate Thorne’s ambassador program, recommending improvements to its participant value proposition, eligibility criteria, operating model, and measurement approach in alignment with program objectives.
- Develop recommendations for changes to program structure, scale, investment, or participation requirements for leadership review and approval.
- Manage recruitment, onboarding, education, engagement, and support of Ambassadors that reflect the Thorne brand ethos and target audiences.
- Develop and maintain training materials and support resources covering approved messaging, product information, disclosure requirements, content expectations, and program policies.
- Plan and execute ambassador initiatives that drive user-generated content (UGC) in support of evergreen education, product launches, seasonal campaigns, and authentic product experiences.
- Implement and maintain processes to monitor participant activity, content, traffic sources, and adherence to program requirements, working with relevant cross-functional teams to address gaps.
- Regularly assess participant contribution, revenue concentration, attribution quality, and resource requirements. Use findings to recommend program improvements and investment decisions.
- Manage and report on the Thorne brand ambassador private Facebook group, encouraging participation, facilitating relevant discussions and building an engaged Ambassador community.
Performance Analysis & Optimization
- Partner with Performance Marketing to establish program and campaign KPIs and success metrics aligned with approved objectives.
- Maintain consistent reporting that distinguishes organic creator performance, paid amplification results, ambassador activity, and attributable commercial outcomes.
- Deliver timely, detailed monthly performance recaps and quarterly strategic assessments with concise insights, investment implications and recommended actions for optimization and continuous improvement.
- Collaborate with the Performance Marketing team to develop testing plans and apply learnings to creator selection, creative development, content distribution, and program execution.
- Monitor content performance, social trends, and relevant platform algorithm changes, recommending plan adjustments to improve results.
- Proactively identify underperformance, delivery gaps, attribution concerns, and emerging risks, recommending corrective actions and escalating issues that require broader decisions.
Cross-Functional Collaboration & Process Management
- Coordinate planning and execution with Brand Marketing, Creative, Performance Marketing, Organic Social, New Product Development, PR, Legal, Medical Affairs, Regulatory, Finance, and other relevant teams in relation to paid influencer marketing and brand ambassadors.
- Gather and incorporate cross-functional inputs into actionable channel plans, maintaining responsibility for assigned deliverables and respecting cross-functional teams’ capacity.
- Develop and maintain clear roles, decision points, timelines, and workback schedules that account for negotiating, contracting, product availability, content production, review, and launch requirements.
- Incorporate required review periods and approval milestones into project plans and ensure agreements are approved and fully executed before services or activations begin.
- Work with Legal, Medical Affairs, and Regulatory to implement and maintain content review processes that support applicable FTC, FDA, and DSHEA content disclosure requirements and are consistent with Thorne’s internal policies.
- Proactively identify dependencies, communicate risks, and resolve execution barriers. Escalate issues with recommended solutions and clearly identify decisions needed.
- Maintain accurate plans and trackers that provide visibility into priorities, ownership, deliverables, budgets, and progress.
- Operate independently, exercise sound judgment, and raise material issues early with practical recommendations.
People Management
- Manage one (1) direct report, setting clear objectives, responsibilities, deliverables, and performance expectations.
- Delegate work appropriately while retaining accountability for program execution, quality, timelines, and results.
- Provide regular coaching, actionable feedback, and performance management to build capabilities and support professional development.
- Monitor workload and capacity, adjusting assignments within available resources and recommending additional support when needed.
Budget, Agency & Partner Management
- Manage paid influencer and ambassador program spending within approved budget, maintaining accurate forecasts, commitments, invoice tracking, and monthly reconciliation.
- Recommend investment allocations across creator fees, usage rights, and program activations based on aligned priorities and performance.
- Manage the day-to-day relationship with Thorne’s influencer agency, translating channel priorities into clear briefs, directing campaign execution, and holding the agency accountable for creator recommendations, deliverable quality, timelines, budgets, and performance.
- Build productive partner relationships while holding external teams accountable for delivery, quality, and compliance with agreed requirements.
WHAT YOU NEED
- Bachelor’s degree in Marketing, Communications, Business, or a related field required.
- 5+ years of experience in influencer marketing, with at least 2 years in a managerial role, preferably within the wellness or consumer goods industry.
- Demonstrated execution of influencer planning, budgets, campaign activation and performance optimization.
- Deep understanding of the creator landscape, audience behavior, and content practices across Meta, TikTok, and YouTube; established influencer and creator relationships within the wellness space preferred.
- Experience developing creator content for both organic distribution and paid amplification, including negotiating rights usage and partnership advertising permissions.
- Experience managing ambassador or affiliate programs, including participant engagement, activity, monitoring, attribution, and program governance.
- Strong analytical skills and the ability to turn performance data into clear recommendations and investment decisions.
- Working knowledge of influencer disclosure, advertising claims, and content review practices; experience working in a regulated consumer category preferred.
- Proven ability to manage complex work streams, prioritize competing demands, and deliver through cross-functional teams.
- Strong negotiation, relationship management, and agency oversight skills.
- Demonstrated ability to deliver high-quality work within requested time frames.
- Clear, concise written and verbal communication, including executive presentations and reporting.
- Strong organizational skills, attention to detail, financial discipline, and follow-through.
- Ability to work independently, anticipate needs, make informed decisions, and deliver with minimal oversight.
- Experience with Aspire or comparable creator marketing platforms preferred.
- Genuine interest in health and wellness and an understanding of the importance of credible, responsible brand advocacy.
WHAT WE OFFER
- Competitive compensation
- 100% company-paid medical, dental, and vision insurance coverage for employees
- Company-paid short- and long-term disability insurance
- Company- paid life insurance
- 401k plan with employer matching contributions up to 4%
- Gym membership reimbursement
- Monthly allowance of Thorne supplements
- Paid time off, volunteer time off and holiday leave
- Training, professional development, and career growth opportunities
