The posting
We exist to help people achieve financial clarity. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given.
At our core, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clients. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.
Job Summary
The Supervisor, Executive Operations & Administrative Services leads the centralized Executive Assistant (EA) team supporting Asset Management leaders and is accountable for the division's executive support operating model, administrative service delivery, and administrative operational effectiveness.
This role balances direct executive support responsibilities with leadership of the executive support function, ensuring dedicated executive partnerships are complemented by consistent processes, shared knowledge, and effective backup support across the division.
Reporting to the Vice President, Chief Administrative Officer, the position provides direct administrative support to the Chief Administrative Officer and one or more Asset Management Senior Vice Presidents or Vice Presidents.
The role establishes service standards, develops administrative capabilities, improves operational efficiency, and promotes a high-quality support experience for leaders and teams. This role requires deep knowledge of Asset Management's people, teams, vendors, organizational structure, and governance processes to effectively support leaders, steward critical operational records, and ensure continuity across the division.
Job Responsibilities and Duties
Executive Assistant Team Leadership
- Recruit, onboard, lead, coach, and retain a high-performing Executive Assistant team through providing clear performance expectations, ongoing feedback, succession planning, and meaningful growth opportunities that build employees’ capabilities and support their career aspirations.
- Establish service standards, workflows, best practices, and performance expectations for executive support across the division.
- Develop and maintain a support model that combines dedicated executive partnerships with standardized processes, cross-training, knowledge sharing, and coordinated backup coverage.
- Ensure appropriate capacity planning, workload balancing, business continuity, and service consistency across the function.
- Serve as the escalation point for complex executive support matters and administrative service challenges.
- Model Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.
- Support and/or develop an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.
- Shape and/or support a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
Administrative Operations and Service Delivery
- Own and continuously improve the executive support operating model for Asset Management.
- Identify opportunities to streamline administrative processes, simplify workflows, and improve organizational efficiency.
- Establish and maintain administrative standards, tools, templates, procedures, and operating practices that promote consistency and scalability.
- Develop metrics and reporting related to service delivery, workload management, resource utilization, and operational effectiveness.
- Evaluate and leverage technology, automation, AI-enabled capabilities, and productivity tools that improve administrative effectiveness.
- Partner with leaders and Executive Assistants to support effective leadership operating rhythms, meeting governance, and executive calendar practices.
- Coordinate annual leadership calendars, governance forums, planning cycles, and other recurring leadership activities.
Administrative Programs & Knowledge Management
- Develop and oversee administrative programs that strengthen Asset Management onboarding administration, leadership support, knowledge management, and administrative effectiveness.
- Manage the administrative aspects of Asset Management employee onboarding, offboarding, transitions, and organizational changes in partnership with Human Resources and business leaders.
- Create and maintain Asset Management organizational charts and administrative records (such as distribution lists) reflecting approved organizational changes.
- Maintain critical administrative and governance records for the Asset Management division, ensuring information accurately reflects approved organizational structures, personnel responsibilities, and business requirements; coordinate updates with appropriate stakeholders.
- Partner with Market Data & Vendor Management teams to administer Asset Management vendor contract and entitlement records, coordinating updates related to personnel changes, user access, vendor inventories, and organizational structures to ensure information remains accurate and current.
- Develop and maintain administrative playbooks, process documentation, and shared knowledge repositories.
- Promote knowledge sharing and cross-training to preserve continuity during absences and staffing changes.
Direct Executive Support
- Provide dedicated administrative support to one or more Asset Management Senior Vice Presidents or Vice Presidents, including the Chief Administrative Officer.
- Manage complex calendars, travel arrangements, expenses, communications, meeting preparation, and other executive support activities.
- Anticipate executive needs, exercise sound judgment, and proactively resolve issues affecting leader effectiveness and productivity.
- Develop deep knowledge of supported leaders, their teams, priorities, and operating rhythms to provide highly effective and proactive support.
- Demonstrate resilience while supporting senior executives in a fast-paced, high-pressure environment constructively influencing outcomes, maintaining appropriate boundaries, and remaining composed while navigating competing priorities and differing leadership styles.
- Exhibit executive presence, successfully navigating demanding situations with the ability to confidently push back or stand firm on priorities and processes when necessary, and uphold standards while maintaining productive and trusted relationships.
- Model executive support best practices and serve as a resource and mentor to other Executive Assistants.
Job Qualifications
Required:
- Bachelor's degree in Business Administration, Organizational Leadership, Communications, Operations Management, or a related field.
- 7+ years of progressive experience in executive support, administrative leadership, business operations, operational effectiveness, or related functions.
- 3+ years of people leadership experience including coaching, developing and leading administrative professionals, executive support teams, or business operations functions.
- Experience leading and developing talent and building high-performing teams through coaching, feedback, and meaningful development opportunities.
- Proven ability to develop and implement programs, processes, and services that improve operational effectiveness, service delivery, and execution.
- Extensive experience supporting senior executives and building trusted relationships with leadership teams.
- Strong written, verbal, and interpersonal communication skills.
- Demonstrated project management and organizational skills.
- Ability to influence without direct authority and build alignment across multiple stakeholder groups.
- Experience managing competing priorities in a fast-paced and evolving environment.
- High degree of professionalism, discretion, and confidentiality.
- Strong analytical, planning, and problem-solving capabilities.
- Advanced proficiency with Microsoft Office and collaboration technologies.
Preferred:
- Experience within investment management, financial services, or a highly professional corporate environment.
- Experience leading executive support services and improving administrative processes, service delivery, and operational effectiveness.
- Background in process improvement, or program management.
- Experience supporting executive leadership teams and managing enterprise-wide programs.
Additional Information
- This position requires you to work on-site in Minneapolis, MN a minimum of three days a week.
Pay Transparency
Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $43.12 - $58.34 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.
