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Open nowPosted 1655 days ago

客户经理-AM

thundersoft/index162 open roles

Where
Shenyang, Liaoning, Chinese Mainland
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Your applicationOpen now客户经理-AMthundersoft/index · Shenyang, Liaoning, Chinese Mainland
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  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 1655 days ago

The posting

1.从经营维度,以客户或者客户群为经营单元,对客户/客户群的经营单元结果负责(主要是收入、利润、现金流)。 2.从流程维度,全流程端到端负责,从业务获取到业务交付甚至后期维护回款闭环。 3.是公司对该客户/客户群所有事务的责任人(包括销售、售前支持、交付、回款),对外必须深入理解客户的战略、流程、机会、客户需求、竞争对手合作状态、关键干系人并维护良好的客户关系,对内掌握所有项目交付团队组织状况和项目实施状况以及具体细节。 4.与销售的关系,AM是对销售的有利支撑,与销售配合打单,销售与客户深入沟通获取信息(竞争对手信息,预算、流程、决策人信息等),AM对销售活动进行支持,与客户管理层保持紧密沟通并作出决策(或者组织内部stakeholder讨论给出决策),决策包含是否跟进机会、提案review、报价等。 5.AM是交付的直接责任人,在项目落地过程中要负责跟各个交付中心申请资源、组建包括PM在内的项目交付团队,并指挥交付团队对项目成功实施。 6.AM要确保项目能够成功顺利交付,达成项目质量、利润率、客户满意度要求。AM必须深度参与项目全生命周期管理,是项目上所有问题解决的二级负责人(一级负责人是PM)。

结果担当 1.有Ownership,冲在前面,为结果负责。控局,把事情承担起来。 2.经营结果导向,饥饿感强烈,有狼性,正向不退缩,快速响应。 坚守原则 1.对内:绝对不对低水平的交付妥协,不让不达标的成果物流出给客户从而导致公司声誉受损。 2.对外:通过良好的沟通说服客户,能在不损害自身利益前提下与客户达成一致,不接受客户的不合理要求。 客户导向 帮助客户成功,站在客户角度建立一致的利益。 团队协同 1.协同团队,快速形成团队合力。 2.沟通各方,协同达成目标。 抗压能力 1.在压力情况下,能保持思维和动作不变形,迅速重拾信心,变换方法,做多次努力。 2.展现乐观性,在困难局面下看到希望、机会、方法、快速从打击中恢复。 学习能力 1.对新事物充满好奇,有持续学习和完善自身知识体系的意愿,注重学习的方式方法。 2.善于通过实践掌握和获取新的知识和技能,将获取的知识、经验转化为生产力。 有效决策 1.判断力和决策力,收集信息形成有利的想法做出决定。 2.思路清晰、做事有条理,能够快速找到重点。 高效沟通 1.不同场景下都能够沟通下去,能够挖掘表达背后的原因。 2.对人敏感,善于换位思考,建立人的链接。

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