Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 42 hours agoWe saw it 108 min after it went up

Premium Services Manager

Thunes51 open roles

Where
Riyadh, Saudi Arabia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPremium Services ManagerThunes · Riyadh, Saudi Arabia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Thunes's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.8% of postings close within 7 days. Measured by our own scanner across the market. Thunes postings stay open a median of 45 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 9.8%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 42 hours ago

Thunes median: 45 days open

The posting

About Thunes

Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 140 countries and more than 90 currencies. Thunes’ Network connects directly to over 12 billion mobile wallets, stablecoin wallets and bank accounts worldwide, as well as 15 billion cards via more than 220 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay HK and many more. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the Network receive unrivaled speed, control, visibility, protection, and cost efficiencies when making real-time payments, globally. Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Headquartered in Singapore, Thunes has offices in 15 locations, including Atlanta, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, New York, Paris, Riyadh, San Francisco and Shanghai. For more information, visit: https://www.thunes.com.

About the Role

Location: Riyadh, Saudi

At Thunes, our global network enables the seamless movement of money across the world. As we continue to scale with leading fintechs and global financial institutions, operational excellence becomes critical—not just for growth, but for retention and trust.

The Premium Services Manager sits within Member Experience (MX) and is responsible for delivering a premium, high-touch operational experience to a portfolio of strategic partners. This role exists to protect revenue, reduce friction, and ensure reliability across high-volume transaction flows.

Unlike traditional support roles, this position is highly proactive. You will monitor partner performance in real time, identify risks before they escalate, and take ownership of resolving complex operational and technical issues. You act as a dedicated extension of your partners’ teams—ensuring they can scale confidently on the Thunes network.

Key Responsibilities

Partner Ownership & Experience

  • Own the end-to-end operational experience for a portfolio of high-value partners.
  • Act as the primary operational point of contact, providing a prioritized and tailored engagement model beyond standard support channels.

Proactive Monitoring & Issue Prevention

  • Monitor transaction flows and corridor performance to detect anomalies, failures, and inefficiencies in real time.
  • Provide early visibility to partners on potential disruptions, minimizing customer impact.

Incident Management & Escalation

  • Take full ownership of critical incidents and escalations, driving resolution across internal teams.
  • Coordinate closely with NOC, Product, Engineering, and Compliance to resolve complex issues quickly and effectively.

Partner Enablement & Advisory

  • Act as a trusted operational advisor, guiding partners on best practices for API usage, transaction flows, and corridor requirements.
  • Support partners in scaling safely, including onboarding new corridors and improving transaction quality.

Continuous Improvement

  • Analyse transaction data, QoS metrics, and failure trends to identify systemic issues.
  • Work with internal teams to implement long-term fixes, reduce manual interventions, and improve success rates.

Performance Tracking & Reporting

  • Define and track key operational and quality metrics for assigned partners.
  • Deliver clear, actionable insights through regular reporting to both partners and internal stakeholders.

What Success Looks Like (6–12 Months)

  • Improved Partner Experience: Partners experience reduced friction, faster resolutions, and increased confidence in the Thunes network.
  • Shift to Proactive Operations: Issues are identified and addressed before partners raise them.
  • Stronger Network Performance: Recurring issues are reduced through systemic fixes and improved partner practices.
  • Faster Resolution Times: Cross-functional collaboration leads to quicker, more effective incident management.

Skills & Experience Required

  • 5+ years of experience in customer operations, technical account management, or payments operations within fintech or financial services, preferably payments.
  • Strong understanding of API-driven platforms, transaction lifecycles, and payment operations.
  • Proven ability to manage complex operational issues and drive resolution across multiple stakeholders.
  • Strong analytical skills with the ability to interpret data and identify root causes.
  • Excellent communication skills, with experience managing both external partners and internal teams.

Ideal Candidate Profile

  • Ownership: Takes end-to-end accountability for partner outcomes and issue resolution.
  • Proactive Mindset: Anticipates problems and acts before they impact customers.
  • Structured Thinking: Breaks down complex issues into clear, actionable steps.
  • Calm Under Pressure: Handles high-impact situations with clarity and confidence.
  • Execution-Focused: Balances speed and quality to deliver results in a fast-paced environment.

What Makes This Role Different

  • This is not a reactive support role—you are expected to identify and resolve issues before they escalate.
  • This is not traditional account management—you are deeply involved in the operational and technical performance of the platform.
  • This role sits at the intersection of customer experience, operations, and payments infrastructure—directly impacting partner success and revenue protection.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Thunes's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Thunes's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Thunes's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.