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Open nowPosted yesterday

Client Development Manager - Beverly Hills

Tiffany297 open roles

Where
Beverly Hills, CA, United States
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Your applicationOpen nowClient Development Manager - Beverly HillsTiffany · Beverly Hills, CA, United States

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Tiffany postings stay open a median of 13 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted yesterday

Tiffany median: 13 days open

The posting

Job Description

Client Development Manager, North America

Reporting to: Market Vice President, Southwest Region

The Manager, Client Development will have a thorough understanding of luxury clientele purchasing behaviors, an elevated approach to events and a proven track record of impacting business, driving client relations strategies and objectives for Southwest market with special emphasis on the Mandarin-Speaking Client base. The Client Development Manager is responsible for managing and enhancing the market client strategy and tools that support our retail teams in driving loyalty, sales & client growth.

The Manager, Client Development – Southwest must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people, and brand desirability. They will be open and approachable and will work with the in-market teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.

Key Responsibilities

Thoughtful

  • Grow client loyalty and sales in partnership with Director and region/market contacts.
  • Define & execute plans to maintain and grow VIC and High Value client base and other priority client segments (e.g. new, locals, lapsed...) specific to Mandarin Speaking Client base.
  • Develop & evolve our client contact strategy with a focus on personalized outreach, appointments & client planning.
  • Champion high-quality data capture & data privacy.
  • Inform clienteling capabilities and data advancements as well as training & communications that deliver results, fosters a culture of client connection, makes our CAs jobs easier & empowers local teams.
  • Lead the enhancement of our client outreach processes & capabilities.
  • Manage market clienteling budget & advise as needed on specific budget planning around top client development events.
  • In partnership with the Director, create a strong center of excellence that fosters a globally consistent, elevated client experience, while also empowering strong localization.
  • Develop guidelines to drive clarity & consistency in execution of core clienteling activities and / or policies & procedures.
  • Create visibility to annual clienteling tools to allow for local planning.

Curious

  • Foster strong cross functionally relationships as you manage the ongoing enhancement of our clienteling tool kit.
  • Foster best practices sharing.
  • Be the go-to point of contact to maximize the use of global tools & ensure fit for use of all global tools.
  • Support regions as they define & implement local strategies, with a focus on key markets.
  • Deepen the relationship with our HNW clients to achieve sales plan and drive lifetime loyalty and spend.
  • Drive client development activities among retail locations to cultivate new and existing clients.
  • Demonstrate sales leadership by playing an active role in managing long-lasting client relationships personally through private selling.
  • Optimize hospitality and store amenities to create unique experiences.

Optimistic

  • Continuously innovate to simplify activities and deliver stronger results.
  • Perform monthly client performance review with region / market teams with a focus on driving actions & decision making.
  • Partner with Team Managers to consistently achieve or exceed monthly, quarterly and annual store sales plan.
  • Drive business through key product pillars with special focus on High Jewelry.

Required Qualifications

  • Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality).
  • Proven track record in sales generation, managing the achievement of sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
  • Must have authorization to work in the United States or in the country where the position is based
  • A college/university degree.
  • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred

The hiring range for this position ranges from $111,350 - $157,200. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

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