The posting
Job Description
JOB TITLE: Director, Security – The Landmark
REPORTS TO: Senior Director, Americas Global Protection & Investigations & Vice President & General Manager – The Landmark
Position Overview
The Director, Security – The Landmark is responsible for developing and leading the overall security strategy for Tiffany & Co.’s global flagship location, protecting clients, employees, assets, inventory, and brand reputation while supporting business continuity and an exceptional client experience.
This role requires a visible, hands-on, and commercially minded leader who understands the unique demands of a complex, multi-floor luxury retail environment. The Director will maintain a strong presence throughout the building, on the sales floors, in back-of-house operations, and alongside Retail leadership and teams.
Beyond traditional security and asset protection, this position serves as a business partner—identifying practical solutions that balance safety, operational needs, and the client experience. The Director is empowered to take immediate action in response to safety and security risks and will partner with the VP & General Manager and Operations leadership on broader business continuity decisions.
Key Responsibilities
Security Strategy & Operational Leadership
- Develop and execute a comprehensive security strategy aligned with the business priorities and operational needs of The Landmark.
- Oversee all security operations across the building, ensuring appropriate staffing, deployment, floor coverage, and adherence to established standards.
- Maintain a visible leadership presence, building strong relationships with Retail leadership, employees, and cross-functional partners.
- Evaluate security practices, identify opportunities for improvement, and implement practical solutions that support both protection and business performance.
- Establish and monitor key performance indicators to assess operational effectiveness and identify areas of risk.
Emergency Preparedness, Crisis Management & Business Continuity
- Lead emergency preparedness and crisis management efforts, including ownership and ongoing development of the Emergency Action Plan.
- Ensure employees understand emergency procedures through consistent communication, training, and preparedness exercises.
- Direct the security response to emergencies, incidents, and immediate threats, exercising sound judgment and taking decisive action when required.
- Partner with the VP & General Manager and Operations leadership on broader business continuity, recovery, and operational decisions.
- Maintain effective relationships with emergency services and relevant external agencies to support timely response and coordination.
People Leadership & Team Development
- Lead, develop, and inspire the security organization, establishing clear expectations and accountability across all levels.
- Coach and develop managers and team members, reinforcing Tiffany & Co. values, leadership expectations, and service standards.
- Support talent development, succession planning, performance management, and ongoing training.
- Build a culture of professionalism, discretion, collaboration, and service excellence.
- Ensure internal and contracted security personnel consistently represent the standards and reputation of Tiffany & Co.
Risk Management, Investigations & Asset Protection
- Oversee investigations involving theft, fraud, misconduct, safety concerns, and other security-related matters, ensuring appropriate discretion, documentation, and follow-through.
- Lead asset protection initiatives, including shrink reduction, inventory protection, and the implementation of effective loss prevention practices.
- Assess vulnerabilities across the building and oversee the effectiveness of physical security systems, access controls, surveillance, and related technologies.
- Partner with relevant internal teams to strengthen security protocols, protect product integrity, and address emerging risks.
- Ensure security practices comply with applicable laws, regulations, and company policies.
Executive & External Partnership
- Serve as a trusted advisor to the VP & General Manager, Retail leadership, Human Resources, Operations, and other business partners on security-related matters.
- Build and maintain productive relationships with the NYPD, law enforcement, government agencies, emergency services, and relevant industry partners.
- Oversee third-party security providers, ensuring service quality, contractual accountability, appropriate licensing, and alignment with business expectations.
- Represent Tiffany & Co. professionally in sensitive situations, investigations, and external partnerships.
Financial Management, Client Experience & Brand Protection
- Develop and manage security budgets, staffing models, and resource allocation, balancing internal and contracted security needs.
- Identify opportunities to improve operational efficiency and manage costs without compromising safety or service.
- Ensure security procedures support Tiffany & Co.’s luxury service standards and contribute positively to the client experience.
- Oversee security planning for high-profile visits, VIP engagements, special events, and high-value product transportation.
- Partner with Retail and Operations teams to ensure security protocols appropriately balance risk management, merchandising, and business priorities.
Core Leadership Competencies
Executive Presence & Influence: Credibility, composure, judgment, and the ability to influence senior stakeholders.
Inspirational People Leadership: Ability to build, develop, and retain a high-performing, accountable team.
Strategic & Operational Acumen: Ability to balance long-term security priorities with hands-on management of a complex operation.
Relationship Building: Trusted internal partnerships and effective law enforcement and vendor engagement.
Crisis Leadership: Decisive, measured leadership under pressure.
Luxury Service Mindset: Discretion, emotional intelligence, and commitment to exceptional client experience.
Business Acumen: Security decisions aligned with operational and commercial realities.
Qualifications
Required
- At least 10+ years of progressive experience in corporate security, asset protection, law enforcement, or a related field.
- At least 5+ years of experience leading and developing security teams, preferably within a complex, high-volume operation.
- Experience managing security operations in a luxury retail, flagship, high-value asset, or similarly complex environment.
- Demonstrated experience in crisis management, emergency preparedness, investigations, risk assessment, and asset protection.
- Strong understanding of physical security systems, security protocols, and business continuity practices.
- Experience managing staffing, budgets, vendor relationships, and operational performance.
- Ability to build effective relationships with senior leadership, law enforcement, and external partners.
- Excellent communication, judgment, discretion, and decision-making skills.
- Ability to maintain a flexible schedule, including evenings, weekends, and holidays, as business needs require.
- Must meet applicable New York State security licensing requirements.
Preferred
- Bachelor’s degree in criminal justice, Security Management, Business, or a related field; equivalent professional experience will be considered.
- Experience leading security operations within a major flagship, luxury retail, or high-profile commercial environment.
- Established relationships with NYPD and other local law enforcement agencies.
- Experience managing outsourced security providers, vendor contracts, and complex operating budgets.
- Professional certifications such as CPP, LPC, CFE, or CFI.
- Experience supporting VIP protection, executive security, and high-profile events.
Compensation
The hiring range for this position is $160,000–$190,000 in annual base salary. The total compensation package includes comprehensive benefits, eligibility for an annual bonus, and eligibility to participate in a long-term incentive program. The base salary offered will be dependent upon the candidate’s relevant skills, experience, and qualifications.
