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Open nowPosted 15 hours ago

Integration Backend Engineer

tigo61 open roles

Where
Guatemala City, Guatemala
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Your applicationOpen nowIntegration Backend Engineertigo · Guatemala City, Guatemala

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on tigo's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 15 hours ago

The posting

Función principal:

Asegurar la alta disponibilidad y desempeño de las APIs y servicios que soportan los Canales Digitales, integraciones y conexiones con bancos, mediante una estrecha colaboración con equipos de desarrollo bajo prácticas de CI/CD y DevOps.

Enfocándose en la detección temprana y resolución ágil de incidentes, optimizando tiempos de respuesta (MTTD/MTTR) y fortaleciendo la comunicación entre equipos internos, externos y regionales, realizando un monitoreo continuo con alertas y reportes orientados a causas raíz, así como la implementación de planes de continuidad (BCM) y recuperación ante desastres (DRP), además, promoviendo la gestión proactiva de parches y vulnerabilidades dentro del ecosistema cloud para garantizar la seguridad y estabilidad de los servicios.

Responsabilidades:

  • Monitorear la disponibilidad y rendimiento de aplicaciones y servicios.
  • Diagnosticar y resolver incidentes reportados por usuario o sistemas de monitoreo.
  • Dar soporte a plataformas basadas en Kubernetes, contenedores y microservicios entre otros.
  • Analizar logs y métricas para identificar causas raíz de incidentes.
  • Ejecutar procedimientos operativos, despliegues controlados y validaciones posteriores a cambios.
  • Documentar incidentes, soluciones y procedimientos operativos.
  • Realizar seguimiento a problemas recurrentes y proponer mejoras operativas.
  • Participar en actividades de mantenimiento preventivo y ventanas de cambio.
  • Ejecución de rutinas de mantenimiento y operación de las diferentes plataformas que se soportan dentro del área,
  • Atender de forma remota y presencial el soporte de las plataformas y servicios por medio de VPN.
  • Revisión de documentos de nuevas soluciones que son entregadas al área para soporte.
  • Creación y diseño de alertas y rutinas de mantenimientos automatizadas.
  • Implementación de herramientas de monitoreo, creación de Dashboard de soporte para mantener la disponibilidad de las aplicaciones
  • Coordinar con equipos de desarrollo, base de datos, redes e infraestructura para la resolución de incidentes complejos.

Requisitos:

  • Graduado de Ingeniería en Sistemas o Informática.
  • Experiencia en soporte de aplicaciones empresariales.
  • Experiencia en administración o soporte de plataformas Kubernetes
  • Experiencia en soporte en ambientes productivo y críticos.

Conocimientos técnicos

  • Sistemas Operativo: Linux(Intermedio), Windows.
  • Conocimiento básico de Redes: TCP/IP, DNS, HTTP/HTTPS y balanceadores de carga de tráfico.
  • Docker y Contenedores
  • Kubernetes (Pods, Deployments, Services, Ingress, ConfigMap, Secrets, etc)
  • Gestión de logs, Monitoreo y Obsevabilidad (Grafana, ELK, Prometheus, zabbix entre otros)
  • Cloud básico (AWS, Azure)
  • Herramientas ITSM como ServiceNow, Jira o similares.
  • Herramientas de versionamiento.
  • Conocimiento intermedio de base de datos (Cassandra, Mongo, Oracle, etc.)

Competencias o habilidades

  • Analisis y resolución de problemas.
  • Trabajo en equipo
  • Comunicación efectiva con usuarios y equipos técnicos.
  • Capacidad para trabajar bajo presión
  • Organización y seguimiento de incidentes.
  • Capacidad para priorizar incidentes críticos.
  • Adaptabilidad y aprendizaje continuo
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