The posting
About the team The e-Commerce team is committed to driving the growth of our merchants by acquiring new sellers, supporting their success on the platform, and helping them thrive in the e-Commerce ecosystem. Through our collective efforts, we aim to deliver the best possible customer experience by ensuring great service, strong partnerships, and a compelling e-Commerce offering.
In particular, the e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users.
As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests. Applications are reviewed on a rolling basis, so we encourage you to apply early.
About this role As an intern, you will support our category strategy and seller operations initiatives. This role sits at the intersection of strategy, operations, and stakeholder management. You will work closely with Account Managers, Campaign teams, and Operations to help solve seller issues, generate insights, and support data-driven decision-making.
Responsibilities - Collaborate with internal teams such as Account Managers, Campaign, and Operations teams to ensure category strategies & operations are aligned with overall company objectives. - Assist sellers and Account Managers by identifying, gathering, and escalating issues to relevant backend or operations teams. - Take ownership of day-to-day issue triaging, especially for recurring or operational tickets. - Escalate critical seller issues to the appropriate internal stakeholders. - Track, monitor, and follow up on issue resolution to ensure timely closure. - Work closely with Account Managers to ensure seller issues are properly documented and addressed promptly. - Assist in preparing reports, presentations, and dashboards to clearly communicate findings, insights, and recommendations to stakeholders. - Support regular performance tracking and analysis for internal reviews. - Help identify growth opportunities and operational improvement areas based on data and on-the-ground issues.
Minimum Qualification(s) - Currently pursuing a Bachelor’s degree in Business Administration, Marketing, Economics, Data Analytics, or a related field. - Strong analytical skills with the ability to interpret complex data and translate it into clear, actionable insights. - Excellent communication and interpersonal skills. - Comfortable working in a fast-paced, collaborative environment with multiple stakeholders.
Preferred Qualification(s) - Past experience with e-commerce - Good understanding of Electronics Category - Good understanding of Data Analytics
If you have any questions, please reach out to us at [email protected]
