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Open nowFirst seen 58 minutes ago

Regulatory Response Analyst, Trust & Safety (Thai Speaking)

TikTok4,280 open roles

Where
Singapore
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Your applicationOpen nowRegulatory Response Analyst, Trust & Safety (Thai Speaking)TikTok · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TikTok's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market. TikTok postings stay open a median of 5 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: first seen 58 minutes ago

TikTok median: 5 days open

The posting

The Regulatory Response team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As a Regulatory Response Analyst based in Singapore, you will be on the front line coordinating our response to major global Trust & Safety pressing regulatory incidents.

Responsibilities - Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners' inquiries. This could be a time critical response to a critical government regulatory report, a safety related matter raised by our Community Partner Channel or a trending challenge that may pose harm to our community of users - Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to handle and respond to crisis; - Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product; - You will be expected to lead cross-functional post-mortems for major incidents and produce actionable insights; - Be comfortable, methodical and resilient; - Be flexible with global working hours and operate on certain weekends, on a rotation-basis.

Our Company will be prioritizing applicants who have a current right to work in Singapore, and do not require Our Company's sponsorship of a visa.

Minimum Qualifications - Bachelor's degree or above - 3+ years of experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles - Ability to work effectively with strong interpersonal and communication skills to engage with different teams - High oral and written proficiency in Thai is required as this role will cover Thai-speaking markets - Good project management skills, with a proven record of driving change from conception to execution - Knowledge of social media challenges and sensitivity to safety or regulatory issues

Preferred Qualifications - Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets - Quantitative data analytics/SQL skills, a data-driven mindset - Strong stakeholder management skills

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