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Open nowPosted 612 days ago

Enterprise Service Management Consultant (f/m/d)

timetoact-group42 open roles

Where
Nieuwegein
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Your applicationOpen nowEnterprise Service Management Consultant (f/m/d)timetoact-group · Nieuwegein

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 612 days ago

The posting

Join the Team!

Your Role

We are seeking Enterprise Service Management Consultants (f/m/d) of all experience levels (Junior, Mid-Level, Senior, Architects) and specialties (Developers, Administrators, Business Analysts, Architects, Project Managers) to join our growing team. Whether you’re starting your Atlassian, Freshworks, ServiceNow and/or Servicely journey or are a seasoned expert, we offer opportunities to work on diverse projects, from ITSM and ITOM to custom app development and workflow automation.

Your Mission

Responsibilities vary by role and seniority but may include:

  • Collaborate with clients to gather requirements and design tailored ESM solutions
  • Develop, configure, and customize ESM modules (ITSM, CSM, HR, ITAM, etc.) to meet business needs
  • Lead or support end-to-end implementations, upgrades, and integrations with third-party systems
  • Optimize workflows, automate processes, and enhance user experiences across the platform
  • Provide technical guidance, mentorship, or project leadership (senior roles)
  • Conduct training sessions and create documentation for clients and end-users
  • Stay updated on ESM solution releases, trends, and best practices

Your Profile

Required Skills may vary by role and seniority.

  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
  • 0–2+ years (Junior), 3–5+ years (Mid), or 5–8+ years (Senior) of ServiceNow experience
  • Familiarity with core ESM solution functionalities (Incident, Change, Catalog Items, etc.)
  • Basic to advanced scripting skills (JavaScript, Glide, AngularJS)
  • Strong problem-solving and communication skills
  • Ability to work in Agile/Scrum environments
  • Certifications related to ESM solutions

How to apply: please submit your resume and a cover letter specifying:

  1. Your role and level (e.g., Developer, Architect, Business Analyst) and level (Junior, Mid, Senior).
  2. A summary of your ESM experience and certifications (if any).
  3. Why you’re passionate about joining our team.

Let’s transform the future of service management together — apply today!

Why us?

What is a given for us and a reflection of our "WE" culture Work & Life Mobile and flexible working ensures optimal work-life integration.

Growth & Development Regular training, further education, and individual certifications help you advance in your career.

Equipment You can also use your company hardware for private purposes.

Refreshments Enjoy free soft drinks, coffee, and tea every day.

Time Off 30 days of vacation, special leave, and individual sabbatical options provide you with time to relax and recharge.

Celebrations Legendary company events make our culture truly come alive for you.

How we offer you real added value Flexibility With Workation, you have the opportunity to work remotely from an EU country for a certain period.

Mobility A company bike (JobRad), public transport ticket (Jobticket/Climate Ticket), or company car keeps you mobile.

Health & Well-being Sports offerings like URBAN SPORTS CLUB and Just Fit help you stay active and healthy.

Support We offer mental health programs and coaching, as well as financial security through pension plans (BAV) and disability insurance (BU).

Referral Program If you recommend us within your network and it leads to a successful hire, you will receive a bonus.

Networking Through legendary after-work events like cocktail nights, foosball tournaments, hackathons, and outdoor activities, you can connect with colleagues across the GROUP.

The benefits listed may vary slightly depending on the company, location, and country.

About us

Diversity, innovation, and team spirit—that’s the TIMETOACT GROUP. With more than 1,700 colleagues, we operate in 25 cities across Germany, Austria, and Switzerland, as well as in offices in Italy, the Netherlands, Spain, and the U.S. Our network is complemented by service hubs in Central America, Central and Eastern Europe, and Southeast Asia. In 2025, we generated combined revenue of over 465 million euros and continue to grow.

As a leading IT service provider, we shape the digital transformation for companies, corporations, and public institutions. We advise on IT strategies, accelerate cloud transformation, and leverage AI, data, software, and systems engineering to develop future-proof solutions. Together with strong partners such as AWS, Atlassian, Google, Microsoft, IBM, and SAP, we help our customers unlock the full potential of their cloud platforms.

With us, you’ll work across the group within a strong network of specialized companies. Our “WE” is our strength - and your opportunity to contribute, grow, and actively help shape the digital world.

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