The posting
Are you passionate about delivering excellent customer service and coordinating operations across countries? Do you enjoy bringing customers, workshops, suppliers and local teams together? Then you might be the right fit for our International Strategic Accounts team at our Nordic office in Taastrup, Denmark.
In this role, you will support some of our international key customers and help ensure smooth and consistent service delivery across Europe. Working closely with customers, workshops, suppliers and local TIP teams, you will coordinate activities, solve issues and help deliver a high-quality customer experience.
You will join a small international team of three where collaboration, ownership and customer focus are key. With stakeholders across countries and functions, this is an opportunity to further develop your coordination skills in a truly international environment.
What you’ll do As our International Operational Specialist, you will:
- Coordinate the daily operational activities related to our international customers and their fleets
- Act as a key point of contact for customers, handling day-to-day enquiries and requests
- Monitor and proactively manage KPIs and other performance metrics to support a high level of customer satisfaction
- Coordinate workshop bookings, reservations and other service-related activities
- Work closely with TIP workshops, local teams and suppliers across Europe
- Gather information from suppliers to support the preparation of estimates and invoices
- Take ownership of operational issues and coordinate with relevant stakeholders to ensure timely resolution
- Maintain and develop strong relationships with customers and internal stakeholders
- Ensure that fleet and customer data is accurate and up to date in our business systems
Identify and share best practices across our International Strategic Accounts
What you’ll bring We are looking for someone who combines a strong customer mindset with a structured and practical approach to operational coordination. Ideally, you:
- Have experience in customer service, operations, a technical environment or a coordination role
- Are customer-focused and enjoy building strong relationships with both internal and external stakeholders
- Are organized, detail-oriented and comfortable managing several priorities at the same time
- Communicate confidently with stakeholders at different levels and across different countries
- Take ownership and have a proactive approach to solving operational challenges
- Have strong analytical skills and are comfortable working with KPIs and operational data
- Are confident using Microsoft 365; experience with Power BI is an advantage
- Are fluent in written and spoken English; another European language, such as German, is an advantage
Have knowledge of trucks, trailers or workshop operations
Why join TIP Group? At TIP Group, you will become part of an international organisation and work with colleagues and customers across Europe.
We offer a role with a high level of collaboration and responsibility, where you can develop your operational and coordination skills while making a direct contribution to the service we provide to our international customers.
You can also expect opportunities for professional development and growth within TIP Group, together with a competitive compensation and benefits package.
Ready to apply? We would love to hear from you. Please upload your CV and application at your earliest convenience. We review applications on an ongoing basis and will accept applications for as long as the position is advertised.
If you have any questions about the position, please contact Martin Nielsen, Country Operations Manager & International Operational Leader on +46 73 868 18 15 on weekdays between 08:00 and 16:00.
Benefits include:
✅ Frit Valgs Konto ✅ Pension ✅ Sundhedsforsikring ✅ 37 feriefritimer (efter 9 mdr. anciennitet) ✅ Globalt medarbejderstøtteprogram ✅ Anciennitetsbonus ✅ Frugtordning
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