Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 15 days ago

Team Manager - Technical Support

TiVo22 open roles

Where
Warsaw, Mazowieckie, Poland
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTeam Manager - Technical SupportTiVo · Warsaw, Mazowieckie, Poland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TiVo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 15 days ago

The posting

Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™ and TiVo®.

Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.

About the team

The TiVo OS Technical Support team is responsible for ensuring the reliability and performance of TiVo’s Smart TV and streaming platform. Working closely with Engineering, Product and Operations teams, the group provides expert technical support, manages critical incidents, drives root cause analysis and continuously improves monitoring and operational processes.As Technical Support Manager, you will lead a team of Technical Support Engineers, helping to deliver exceptional service, resolve complex technical challenges and drive operational excellence across the TiVo OS ecosystem.

  • Own monitoring and support operations, using system data and AI-powered tools to identify issues early and improve service performance.
  • Lead, mentor and develop a team of Technical Support Engineers supporting TiVo OS Smart TV and streaming devices.
  • Manage day-to-day support operations, ensuring timely resolution of issues and a high-quality customer experience.
  • Act as the technical escalation point for complex incidents, partnering with Engineering, Product, QA and Operations teams.
  • Drive incident, problem management and root cause analysis activities to improve platform stability and reliability.
  • Champion continuous improvement by enhancing support processes, best practices and product supportability across the TiVo OS ecosystem.
  • Provide support during critical customer escalations as required.

Who We Are Looking For

  • Proven experience leading a Technical Support, Service Operations or Operations Engineering team.
  • Strong people leadership skills, including coaching, mentoring and team development and performance management
  • Hands-on experience supporting Linux-based systems and troubleshooting complex technical issues.
  • Experience leading incident management, root cause analysis and cross-functional issue resolution.
  • Familiarity with ITIL-based Incident, Problem and Change Management practices.
  • Experience with monitoring tools, log analysis and operational reporting.
  • Strong analytical and problem-solving skills with a continuous improvement mindset.
  • Excellent communication and collaboration skills, with the ability to work effectively across Engineering, Product, Operations and Customer Success teams.
  • Excellent written and verbal communication skills in English

Nice to have:

  • Working knowledge of ServiceNow, Jira and Confluence.
  • Experience supporting TV, OTT, Pay TV, streaming or other connected consumer electronics platforms.
  • Previous background in Software Engineering, Systems Engineering or Technical Support Engineering.

Life @ Xperi:

At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.

Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.

Rewards include:

  • Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
  • Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
  • Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
  • A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.

We would like to inform you that the Whistleblower and Abuse Reporting and Handling Policy, referred to in Article 24 (1) of the Law on the Protection of Whistleblowers of 14.06.2024 (Journal of Laws of 2024, item 928), in effect at TiVo POLAND sp. z o.o., based in Warsaw, is available here.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against TiVo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TiVo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    TiVo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.