Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days ago

Senior Client Experience Lead - Premium Client Experience

TKO61 open roles

Pay
$60,750 a year
Where
Los Angeles - 445 S. Figueroa St
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Client Experience Lead - Premium Client ExperienceTKO · Los Angeles - 445 S. Figueroa St

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TKO's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. TKO postings stay open a median of 43 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 6 days ago

TKO median: 43 days open

The posting

Who We Are:

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

Role purpose

The Senior Client Experience Lead, Premium Client Experience will manage relationships with LA28 Olympic and Paralympic Games and Super Bowl suite clients, ensuring a seamless, personalised experience from purchase and onboarding through to on-site event delivery and post-event follow-up.

Reporting to the Senior Manager, Premium Client Experience, this role combines proactive account management, client relationship development and hands-on operational delivery. Acting as a key point of contact for an assigned portfolio of clients, the successful candidate will coordinate requirements, manage communications, oversee fulfilment and work closely with internal teams and external partners to deliver exceptional premium experiences.

Key responsibilities

Account and client management

  • Manage day-to-day relationships with an assigned portfolio of premium suite clients, acting as a trusted and consistent point of contact.
  • Build strong client relationships by understanding individual requirements, preferences and expectations.
  • Oversee the client journey from onboarding through to event delivery and post-event follow-up.
  • Proactively manage client communications, enquiries, requests and outstanding actions, ensuring timely resolution.
  • Coordinate hospitality and suite requirements, ticketing, guest information and other client deliverables.
  • Anticipate client needs, manage expectations and resolve issues in collaboration with relevant Functional Areas.
  • Support client satisfaction and relationship development through enhanced, pro-active and high-quality support.

On-site client and event delivery

  • Provide hands-on, client-facing support during the LA28 Olympic & Paralympic Games and Super Bowl events, ensuring the successful delivery of premium suite and hospitality experiences.
  • Where required, act as the on-site contact for premium and suite clients, taking ownership of live client requests and issues, coordinating timely resolutions and escalating where appropriate.
  • Support event readiness, site visits (if required), operational briefings and pre-event checks.
  • Gather client feedback and manage post-event follow-up to support continuous improvement.
  • Work flexibly across event periods, including evenings and weekends as required.

Systems and stakeholder coordination

  • Maintain accurate client account records, preferences, communications and outstanding actions within approved CRM and operational systems.
  • Track client requirements, deadlines and fulfilment activities to ensure accounts are event-ready.
  • Work closely with Sales, Premium Client Experience, Operations and other internal teams to ensure a coordinated approach to client delivery.
  • Ensure client commitments are clearly communicated and aligned with agreed products, inclusions and operational capabilities.
  • Contribute to reporting, process improvements and consistent service standards across the premium client portfolio.

Candidate profile

Essential experience and skills

  • Experience in account management, client services, customer relationship management or a similar client-facing role.
  • Strong relationship management skills, with the ability to manage multiple clients and competing priorities.
  • Excellent communication, organisation and attention to detail.
  • A proactive approach to client ownership, problem-solving and stakeholder coordination.
  • Confidence using CRM, ticketing or client management systems.
  • Ability to manage client expectations and resolve issues professionally under pressure.
  • Willingness to provide hands-on support at live events, including extended hours and weekends.

Desirable experience

  • Experience supporting VIP, corporate hospitality, premium suite or high-net-worth clients.
  • Background in sports, entertainment, luxury hospitality or major events.
  • Experience coordinating ticketing, hospitality, accreditation, transport or venue operations.

Personal attributes

  • Client-focused, polished and naturally service-oriented.
  • Proactive, dependable and comfortable taking ownership.
  • Discreet and trusted when handling confidential or sensitive information.
  • Flexible and resilient, with the ability to remain composed in a live event environment.
  • Collaborative and willing to support the wider team.
  • Curious and improvement-minded, with a practical approach to solving problems.
  • Comfortable balancing high-touch personal service with accurate administration and process discipline.

Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Rate Minimum:

$60,750 annually (minimum will not fall below the applicable State/local minimum salary thresholds)

Hiring Rate Maximum:

$81,000 annually

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against TKO's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TKO's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    TKO's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.