Customer Success Manager

We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors.

Our collaborative platform enables real-time teamwork, instant drawing analysis, and features a revolutionary conversational AI interface that transforms how professionals interact with construction plans. Founded by construction industry veterans, our award-winning application automates the takeoff process, enabling estimators to analyze blueprints in seconds rather than hours or days.

Key Responsibilities

Relationship Management

- Build strong relationships with customers, understanding their goals and ensuring they are met through the platform

- Conduct regular check-ins to monitor usage and overall satisfaction

- Act as the primary point of contact for a portfolio of customers

Customer Support and Success

- Respond to support requests in a timely and professional manner

- Troubleshoot issues and coordinate with the product team when necessary

- Maintain records of customer interactions and feedback

Retention and Growth

- Monitor usage and identify churn risks early, addressing them with tailored support

- Identify upsell and renewal opportunities and collaborate with the sales team to execute them

Customer Support and Success

- Respond to support requests in a timely and professional manner

- Troubleshoot issues and coordinate with the product team when necessary

- Maintain records of customer interactions and feedback

Collaboration and Feedback

- Provide customer insights to product and engineering teams to help shape product direction

- Share trends, wins, and blockers with the broader customer success and sales teams

Qualifications

- Experience in customer success, account management, or a client-facing SaaS role

- SaaS experience with a strong acumen for product knowledge

- Strong communication and relationship-building skills

- Ability to troubleshoot issues and explain technical concepts to non-technical users

- Experience working with CRM or customer success platforms

- Highly organized and proactive with a customer-first mindset

- Located in CT/MT/PT time zone

Nice to Have

- Experience in construction tech or working with AEC clients is a plus

What We Offer

- Base salary + Incentive Plan

- Health, dental, and vision insurance

- Unlimited PTO and remote flexibility

- Opportunity to grow your career at a fast-paced AI startup

- Collaborative and innovative work environment

We are an equal opportunity employer committed to building a diverse team. We welcome applications from candidates of all backgrounds who are passionate about using technology to transform the construction industry.

Join us in revolutionizing pre-construction estimating with the power of AI!