Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 19 hours ago

CX Ops Specialist

Together AI78 open roles

Pay
$140,000 – $180,000 a year
Where
San Francisco
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCX Ops SpecialistTogether AI · San Francisco

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Together AI's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Together AI postings stay open a median of 49 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 19 hours ago

Together AI median: 49 days open

The posting

About the Role

As a CX Operations Specialist, you’re the first point of contact for customers’ billing and account needs, and you build the automation that makes the whole Customer Experience team faster. You’ll resolve billing disputes, handle account and SSO setup, and own monthly credit and renewal reporting. You’ll work closely with Commerce, Billing, and Finance as well as directly with customers. In this role, empathy and clear communication matter as much as the technical work.

This is a role where you’ll spend roughly half your time on support and reporting and the other half building. You’ll find the repeatable, rules-based steps in the work, starting with refund request triage, and turn them into agent skills and workflows that produce accurate, reliable results. You’ll also partner with Commerce and engineering to turn friction in support-side billing workflows into clear requirements.

You will be the first hire in a new function on a growing team. As the day-to-day gets automated, there’s room to grow into ownership of areas like RCA deliverables, CSAT, and renewals, or to go deeper as a technical tools and automation specialist.

This role is based out of our SF headquarters and hybrid.

Responsibilities

  • Own billing and account support: triage, respond, and resolve, or route to the right team
  • Process refunds, investigate disputed charges, and resolve payment declines, payment-method changes, negative balances, and credit-limit issues
  • Handle account setup, including SSO configuration for common identity providers (Okta, Azure AD, Google Workspace), and diagnose common failures
  • Manage monthly reporting of customer credit requests, supporting forecasting and detailed customer reports checked against contract terms
  • Build and maintain agent skills that automate repeatable steps of billing and credit work, starting with refund request triage
  • Work with the Commerce team on product delivery, credit deposits, order fulfillment, and endpoint reservations, using internal systems and command-line tools
  • Raise friction in support-side billing workflows and help turn it into clear requirements
  • Agree on priorities with your manager based on hours saved and error reduction

Requirements

  • Experience in a customer-facing support, customer success, billing support, program management, or operations role, or equivalent projects. We care more about what you’ve built and the problems you’ve solved than the number of years.
  • A knack for breaking problems into core pieces and turning recurring patterns into clear rules and steps that an automated workflow can follow
  • Comfort working in a terminal: running commands, reading curl or HTTP requests, and interpreting JSON error responses
  • Strong written communication and genuine empathy, with the ability to explain billing and technical concepts to non-technical customers
  • Attention to detail with numbers: you check totals, reconcile sources, and catch discrepancies
  • Experience owning a ticket queue in a support platform (Pylon, Zendesk, Intercom, or similar) and working to response and resolution targets
  • A strong sense of ownership and a habit of documenting what you learn and fixing root causes instead of repeating the same fix
  • Ability to manage multiple workstreams and switch context frequently

Preferred Qualifications

  • Golang or Rust development experience
  • Experience building and managing cloud-native services (e.g., AWS, Google Cloud Platform)
  • Strong understanding of Linux system and networking fundamentals, including TCP/IP, kernel operations, memory, and file system management
  • Familiarity with Open Compute Project (OCP) technologies (OpenBMC, Coreboot, Linuxboot, etc.)

If you don’t meet every requirement but believe you’d be a great fit, we’d still love to hear from you. We’re looking for part support, part PM, part engineer.

About Together AI

Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month.

Compensation

We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $140K - $180K + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Application Policy

Please read each role carefully and apply to the position best suited to you. Candidates are limited to 6 applications within a 90-day period, and applications beyond that limit will be automatically rejected. You may apply to additional roles 90 days after your last application.

Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

Please see our privacy policy at https://www.together.ai/privacy.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Together AI's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Together AI's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Together AI's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.