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Open nowFirst seen 4 days ago

IT Operations Senior Associate - Virtual Asset Trading Platform

Tokalent95 open roles

Where
Hong Kong, Hong Kong SAR, Hong Kong
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Your applicationOpen nowIT Operations Senior Associate - Virtual Asset Trading PlatformTokalent · Hong Kong, Hong Kong SAR, Hong Kong

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

IT Operations Senior Associate / Manager - Virtual Asset Trading Platform Role

Company

Our client is a company applying to the virtual asset trading platform SFC type 1 and 7 licenses in Hong Kong.

Key responsibilities

  • Monitor and maintain IT infrastructure, systems, networks and applications for security, availability, stability, capacity and performance.
  • Assist end-users with support requests, troubleshooting, issue resolution, and application functionality queries.
  • Resolve application-related incidents and problems, escalate when needed, and collaborate with teams for resolution.
  • Contribute to service operations, ticket management, and SLA adherence.
  • Support application deployments and upgrades, coordinate with R&D and DevOps teams, and assist with documentation and change execution.
  • Adhere to security policies, and report incidents or vulnerabilities.
  • Maintain process documentation and contribute to knowledge sharing systems.
  • Stay updated on emerging technologies and industry best practices.

Requirements

  • Bachelor's degree in Computer Science or related field preferred.
  • Experience in IT operations support especially on trading platforms, cloud, web and mobile application infrastructure support.
  • Good understanding of financial markets and trading operations of any of the asset class i.e., Equities, Fixed Income, FX, Derivatives or Digital Asset (Cryptocurrency).
  • Familiarity with business applications and their functionalities.
  • Analytical and problem-solving skills for troubleshooting.
  • Strong communication skills for end-user interactions.
  • Basic knowledge of IT security principles and compliance.
  • Proficiency in ITSM tools or support ticketing systems is a plus.
  • Relevant certifications or coursework in IT support or ops is a plus.
  • Familiarity with ITIL framework and practices is a plus.
  • Excellent verbal and written communication in English, be able to read and converse in Mandarin and Cantonese

Application options

- If you're interested in this role, click 'Apply' now. For further information and a confidential discussion, you can email Winston Tse at [email protected]

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