Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 days ago

IT Application Services Senior Specialist (Workato)

tollgroup253 open roles

Where
Bayan Lepas
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Application Services Senior Specialist (Workato)tollgroup · Bayan Lepas

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on tollgroup's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. tollgroup postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 8 days ago

tollgroup median: 11 days open

The posting

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

  • Incident management activities including diagnosis and resolution for failed, delayed, or erroneous integrations.
  • Workato recipe support, including retries, configuration fixes, and error handling.
  • Connector configuration and credential management within Workato.
  • Application-layer support for API, AS2, SFTP, and file-based integrations executed via Workato.
  • Monitoring of Workato platform health, recipes, and job executions. Setting up alerts and alert-based incidents in SNOW for Critical alerts
  • Managing Service account & certificate renewals, IP whitelisting changes as per requirements
  • Participating in HA/DR activities and producing HA/DR test results
  • Change management activities including break-fix and minor configuration changes for onboarded customers.
  • Release support for Workato recipe changes (non-infrastructure).
  • Problem management activities including root cause analysis (RCA) and preventive actions for P1 & P2.
  • Service request management activities like any request for information, etc.
  • Knowledge management - Knowledge base (KEDB) creation and maintenance.
  • Coordination with AWS MS / Infrastructure teams and escalation to Workato OEM support as required.
  • Vulnerability Management – fixing vulnerabilities as per the SLAs recommended by the Toll Security team
  • Participation in weekly and monthly service reviews/governance forums.
  • Support any minor changes or enhancements (< 40 p-hrs) – for onboarded customers on Workato Platform
  • Patching support for non-prod and prod servers
  • Managing Workato platform configuration (OPA)
  • Managing OnPrem Agent (OPA) Upgrade and configuration
  • Managing SFTP users and directory structures/creation requests
  • Managing S3 bucket structure and lifecycle rules
  • Managing IAM roles and policies related to Workato and MFT
  • Managing Secrets and key usage within integration scope
  • Ownership of overall Workato/AWS transfer family ecosystem

PRE-REQUISITES:

  • Total 8-10 years of Integration L3 Support (WebMethods/BizTalk) experience with 2+ years of hands-on experience on Workato integration
  • Sound understanding of AWS Transfer Family (S3 bucket, troubleshooting in AWS by using CloudWatch logs, etc.)
  • Willingness to work in Shift
  • At least 4 years of experience creating design documents, training documents, KM documents, test cases and deployment plans for Change Requests/Enhancements
  • Should be well conversant with different types of incidents/service requests in Integration Support engagements
  • High-level knowledge of Cloud, Servers, Network and other IT Infrastructure
  • Highly analytical in problem solving with the ability to apply innovative thinking
  • Nice to have - Experience in service management tools like ServiceNow (SNOW)
  • Nice to have - Experience in case management with product vendors
  • ITIL Certification (advantageous)
  • Outstanding interpersonal skills
  • Exceptional communication skills

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against tollgroup's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on tollgroup's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    tollgroup's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.