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Open nowPosted 56 days ago

Client Services Representative

tomjames123 open roles

Where
Franklin, TN
Work mode
On site
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Your applicationOpen nowClient Services Representativetomjames · Franklin, TN

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on tomjames's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 56 days ago

The posting

Job Duties

  • Prepare, review, and distribute collection letters and other correspondence in accordance with company policies and established procedure
  • Place and receive collection calls in a professional, courteous, and customer-focused manner while working to resolve delinquent account balances
  • Respond promptly to customer inquiries by phone, email, and written correspondence regarding account balances, billing questions, payment history, and other account-related concerns
  • Contact customers regarding past-due accounts, discuss payment options, negotiate payment arrangements within established guidelines, and document all collection activity
  • Maintain and monitor customer payment plans and records, ensuring timely follow-up and accurate account documentation
  • Partner with Sales Professionals to resolve collection issues while balancing positive customer relationships with the company's financial objectives
  • Provide exceptional customer service by communicating professionally, demonstrating empathy, and resolving issues in a timely and effective manner
  • Develop and maintain a thorough understanding of the Tom James sales cycle, business processes, products, and customer service standards to effectively support customers and Sales Professionals
  • Protect confidential customer and financial information by adhering to company policies and applicable privacy requirements
  • Performs other related duties, as required or assigned
  • Maintain regular and reliable on-site attendance

Required Knowledge, Skills & Abilities

  • Excellent verbal and written communication skills with the ability to communicate professionally and effectively with customers, Sales Professionals, and employees at all organizational levels.
  • Strong customer service skills with the ability to de-escalate difficult situations and build positive working relationships
  • Demonstrated ability to prioritize multiple responsibilities, manage time effectively, and remain composed under pressure
  • Strong organizational skills with exceptional attention to detail and accuracy
  • Proficiency with Microsoft Office applications and the ability to learn company-specific software and systems.

Experience & Education

  • High school diploma or equivalent required
  • Minimum of one year of collections, accounts receivable, customer service, or related experience involving telephone communication and customer interactions
  • Experience handling sensitive customer conversations while maintaining professionalism
  • Experience working in a fast-paced environment with competing priorities
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3×

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