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Open nowPosted 19 hours ago

Sales Assistant – Client Relations

tomjames123 open roles

Where
Grafton, MA
Work mode
On site
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Your applicationOpen nowSales Assistant – Client Relationstomjames · Grafton, MA

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This job: posted 19 hours ago

The posting

Tom James specializes in custom clothing and personalized wardrobe services for men and women. We are seeking a proactive, relationship-focused Sales Assistant – Client Relations to work directly with a highly successful Sales Professional who ranks among the company’s top 5% in sales worldwide. With a large, established client base and significant potential for continued growth, this role will help drive sales through outreach, appointment setting, and relationship development.

A key part of the position will be contacting current, less-active, and prospective clients to set appointments and maintain consistent engagement. The Sales Assistant may also accompany the Sales Professional on client visits to provide support and strengthen those relationships. As a representative of Tom James, the successful candidate should have a polished, professional presence and be comfortable interacting with a wide range of clients.

This role is best suited for someone who is independent, self-motivated, organized, and comfortable working with limited day-to-day supervision. The ideal candidate will ask questions, take initiative, follow through consistently, communicate effectively, and manage priorities while the Sales Professional is in the field.

This is a full-time, benefits-eligible position of 30+ hours per week, based on site in our Grafton, Massachusetts office.

Hourly Pay: $25.00–$27.00, based on relevant experience and qualifications.

Responsibilities

  • Make daily outbound calls to current, dormant, less-active, and prospective clients
  • Reconnect with established clients and help identify opportunities for future appointments
  • Schedule appointments and support consistent client follow-up
  • Use Tom James' proprietary system to identify clients, create call lists, track outreach, update client information, and enter referrals
  • Keep the Sales Professional informed of outreach activity, client responses, opportunities, successes, and challenges
  • Take ownership of follow-up and help ensure opportunities do not fall through the cracks
  • Communicate professionally and consistently with clients by phone, email, text, LinkedIn, and written correspondence
  • Provide follow-up regarding appointments, order status, promotions, and delivery scheduling
  • Help maintain regular communication with a broad and established client base
  • Build rapport with clients and represent Tom James in a polished, professional manner
  • Assist with appointment preparation and post-appointment follow-up
  • Accompany the Sales Professional on selected client visits as needed
  • Help coordinate client meetings and scheduling
  • Pick up and deliver client items as requested
  • Represent Tom James professionally when interacting with clients in the field
  • Deliver garments to and from the tailor
  • Complete bank deposits as needed
  • Maintain accurate client and activity information
  • Assist with other office and sales-support responsibilities as needed

Qualifications and Attributes

  • Comfortable making outbound calls and initiating conversations with clients
  • Strong phone presence and professional communication skills
  • Able to work independently, prioritize responsibilities, and follow through without close supervision
  • Strong organizational skills and attention to detail
  • Comfortable asking questions, seeking clarification, and proactively communicating with the Sales Professional
  • Proficient with Microsoft Office, Google Docs/Sheets, and LinkedIn
  • Able to quickly learn and use new technology and proprietary computer systems
  • Previous experience in sales support, client service, appointment setting, business development, or relationship management preferred
  • Valid driver's license required
  • Ability to bend and lift up to 30 lbs.
  • Is naturally proactive rather than waiting to be told what to do
  • Enjoys talking with people and building professional relationships
  • Is comfortable making a high volume of outbound calls
  • Can work independently and stay productive when working on your own
  • Knows when to take initiative and when to ask questions
  • Is persistent and comfortable following up
  • Communicates clearly and keeps others informed
  • Can manage multiple priorities and keep details organized
  • Takes pride in helping a successful sales professional grow and serve his client base
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