The posting
Job Description
- Installation, set up, service, repair, modify, upgrade, commission, recondition, calibrate, cleaning and test of our systems.
- Reporting on service assignments and faults (online and/or paper)
- Training customers and new colleagues
- Driving for long periods as required for the above; attending to some occasional call-outs outside your area; attending to call-outs outside business hours as and when required.
- Providing excellent customer service to our customers retail outlets and occasionally to members of the public if required.
- Monitor RVMs using TOMRA back-office systems
- Work closely with the service team
- Demonstrate responsibility for health and safety by safeguarding own wellbeing, avoiding risks to others, reporting hazards promptly, and complying with TOMRA SAFE Standards.
- Any other tasks in support of the business as required
- Manage and maintain tools, test equipment, technical documentation, and assigned van kits/spares to ensure completeness and compliance with inventory requirements.
- Analyse areas of potential improvement of products and report to local service team.
- Stay informed and up to date with TOMRA’s RVMs and products.
Requirements
- Technical/vocational qualifications (e.g., NITEC, Higher NITEC, Diploma) preferred; candidates with strong relevant experience may also be considered. Minimum 2–3 years of field service or maintenance experience with electro-mechanical systems.
- Proven ability to independently install, troubleshoot, repair, and calibrate equipment.
- Proficient in interpreting technical manuals, engineering drawings, and schematics.
- Competent in basic IT applications, with familiarity in mobile applications and remote monitoring systems.
- Demonstrated customer service orientation with strong communication skills.
- Effective team player with the ability to work independently and adhere to standard operating procedures.
- Must be able to manage tools, spare parts, and occasional equipment handling" and/or "Must be able to stand for long hours
- Willingness to travel across Singapore and attend to after-hours service callouts as required.
- Awareness of Workplace Safety and Health (WSH) standards; compliance with WSQ safety guidelines.
- Eligibility to work legally in Singapore.



