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Open nowPosted 16 days ago

Customer Service Representative I - Utilities

Topeka26 open roles

Pay
$17 – $18 an hour
Where
Topeka, KS, US
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Your applicationOpen nowCustomer Service Representative I - UtilitiesTopeka · Topeka, KS, US

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 16 days ago

The posting

The City of Topeka’s Utilities department is seeking a customer-focused individual to join our dynamic team as a Customer Service Representative. Members of our team serve as a first point of contact for customers and contractors and are responsible for providing excellent service and support for Utility accounts.

What you’ll do:

  • Answer incoming phone calls and take appropriate action as required.
  • Process customer service requests, bill payments, transfer services, and customer updates.
  • Investigate high water bill complaints and resolve, schedule inspections, and follow-up as needed.
  • Assist with data entry and maintaining office records and correspondence.

The ideal candidate:

  • Is passionate about providing excellent customer service.
  • Has excellent communication skills with the ability to work in a fast-paced, high-volume environment.
  • Has the ability to problem-solve and multi-task.
  • Is proficient in the use of standard office software.
  • Has prior call center and/or data entry experience.

Hours of operation are M-F 7:30 a.m. - 5:30 p.m. Work schedule will be dependent on seniority within those hours.

Minimum qualifications:

  • High school diploma or equivalent.
  • One year of clerical experience is required with one year of customer service experience preferred.

Entry rate of pay: $17.17 - $18.22 per hour, depending on qualifications

Click here to view the full position description. (please right-click and open in a new tab)

The City of Topeka offers a comprehensive benefits package, including:

  • Medical, Dental, Prescription and Vision Insurance
  • Paid Life/Long Term Disability Insurance
  • Generous Paid Vacation & Holidays
  • KPERS 401(a) Retirement Plan
  • (457) Deferred Comp Savings Plan
  • Short-Term Disability Insurance
  • Free Onsite Health & Wellness Clinic
  • Free in-house Wellness Center and a full-service fitness facility
  • Employee Assistance Program

The City of Topeka is an Equal Opportunity Employer.

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