Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 15 days agoWe saw it 72 min after it went up

IT Support & Systems Administrator

TouchCare17 open roles

Pay
$60,000 – $80,000 a year
Where
Stamford, CT
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support & Systems AdministratorTouchCare · Stamford, CT

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TouchCare's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. TouchCare postings stay open a median of 43 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 15 days ago

TouchCare median: 43 days open

The posting

IT Support & Systems Administrator

TouchCare | Stamford, CT Full-Time | Onsite

The Opportunity

TouchCare is seeking a hands-on, AI-fluent IT Support & Systems Administrator to serve as the primary onsite technology resource at our Stamford, CT headquarters.

This person will own the day-to-day employee technology experience—from computer setup, equipment, and new-hire readiness to systems access, troubleshooting, security, and SaaS administration.

We are looking for someone who is highly responsive, organized, and comfortable being the person employees turn to when technology isn't working. Just as importantly, this person should be curious about AI, automation, and how emerging technology can make TouchCare more efficient as we grow.

What You'll Own

Computer Setup & Employee Technology

  • Own the setup, configuration, deployment, and ongoing support of employee computers
  • Prepare laptops and equipment for all new hires before Day 1
  • Install and configure required applications, security tools, browsers, extensions, and company settings
  • Set up monitors, docking stations, keyboards, headsets, and other peripherals
  • Configure Wi-Fi, printers, conference rooms, and other office technology
  • Troubleshoot laptop, hardware, software, connectivity, audio/video, and peripheral issues
  • Manage computer replacements, repairs, upgrades, and refresh cycles
  • Ensure devices meet company security requirements, including encryption, endpoint protection, updates, and required security controls
  • Maintain accurate inventory of computers, equipment, serial numbers, assignments, and lifecycle status
  • Recover, wipe, reconfigure, and redeploy equipment when employees leave the organization

Expectation: Every employee should have a fully configured, secure, and working computer and technology setup from Day 1.

Systems Administration & Access

Own and coordinate employee access across TouchCare's growing technology ecosystem, including:

Google Workspace / Gmail Accounts • Email • Groups • Permissions • Authentication • Security

Zendesk + Vitally User Setup • Permissions • Access • Troubleshooting

Salesforce + HubSpot User Provisioning • Permissions • Authentication • License Management • Support

ElevenLabs + AI Tools Accounts • Access • Permissions • Security • Adoption

Additional business, productivity, security, and SaaS platforms as TouchCare's technology stack evolves.

Responsibilities include:

  • Create, modify, and deactivate employee system accounts
  • Manage permissions and role-based access
  • Own password, MFA, authentication, and access troubleshooting
  • Maintain an accurate inventory of systems, users, licenses, and application ownership
  • Conduct regular user-access and permissions reviews
  • Coordinate with functional system owners and vendors when more advanced support is required
  • Identify unused licenses, duplicate applications, and opportunities for system consolidation
  • Develop standardized processes for provisioning and deprovisioning access

New Hire Onboarding & Offboarding

Own the complete IT readiness process for employees joining or leaving TouchCare.

For every new hire:

Computer → Equipment → Google Account → Email → Systems → Permissions → MFA → Day 1 Support

  • Partner with Talent/People teams ahead of start dates
  • Prepare and test all equipment before Day 1
  • Create Google Workspace credentials
  • Provision appropriate business systems based on role
  • Configure MFA and security requirements
  • Provide onsite Day 1 technology orientation and troubleshooting
  • Maintain role-based onboarding checklists

For offboarding:

  • Immediately deactivate accounts and system access
  • Recover company equipment
  • Coordinate password/access changes where necessary
  • Wipe and prepare computers for redeployment
  • Document completion of all access removal requirements

Onsite IT Support

Serve as the go-to onsite IT resource for the Stamford office.

  • Provide hands-on desk-side technical support
  • Troubleshoot hardware, software, systems, connectivity, and access issues
  • Support conference rooms and meeting technology
  • Resolve issues directly whenever possible and manage vendor escalation when needed
  • Track recurring issues and identify permanent solutions
  • Create documentation and self-service resources for common employee questions

AI Fluency & Automation

AI fluency is an important competency for this role.

  • Confidently use generative AI tools in day-to-day work
  • Use AI to improve troubleshooting, documentation, knowledge management, and employee support
  • Identify repetitive IT processes that can be automated
  • Help employees safely adopt approved AI tools
  • Support access and permissions for AI-enabled platforms
  • Evaluate emerging technology and potential business applications
  • Understand responsible AI use, privacy, security, and appropriate handling of company and healthcare-related information

We don't expect an AI engineer. We do expect someone who actively uses AI and looks for opportunities to make IT operations smarter and more efficient.

Security & Compliance

Support TouchCare's technology controls within a healthcare environment, including:

HIPAA | SOC 2 | Vanta | Access Reviews | Device Compliance | Endpoint Security | SaaS Permissions | AI Governance | Audit Support

  • Maintain secure device and access standards
  • Support Vanta administration and evidence collection
  • Assist with SOC 2 controls and audit preparation
  • Conduct access reviews
  • Support vendor security processes
  • Maintain IT policies and documentation
  • Partner with internal and external security resources

What We're Looking For

  • 3+ years of hands-on IT support, systems administration, desktop support, or similar experience
  • Strong experience setting up, configuring, deploying, and troubleshooting employee computers
  • Experience administering Google Workspace / Gmail
  • Experience provisioning and deprovisioning users across SaaS applications
  • Experience with identity and access management, permissions, MFA, and authentication
  • Familiarity with systems such as Zendesk, Salesforce, HubSpot, or similar business platforms
  • Strong hardware, software, connectivity, and systems troubleshooting skills
  • Experience with device management, security, encryption, and endpoint protection
  • Demonstrated fluency using generative AI tools
  • Strong understanding of IT asset and software-license management
  • Excellent organization and documentation skills
  • Ability to explain technology clearly to non-technical employees
  • Highly responsive, service-oriented, and comfortable owning problems through resolution
  • Comfortable working independently in a growing environment

Nice to Have

  • Healthcare or health technology experience
  • Familiarity with HIPAA, SOC 2, and Vanta
  • Experience with Zendesk, Vitally, Salesforce, HubSpot, ElevenLabs, and AI-enabled tools
  • Device or endpoint-management platform experience
  • Experience with workflow automation
  • Experience working with managed IT or cybersecurity partners
  • Experience helping a growing company build or formalize its internal IT function

What Success Looks Like

Day 1 Ready: Every new hire has a fully configured computer, equipment, email, systems access, permissions, and MFA.

Systems Ready: Employees have the right access to the right systems—and access is removed immediately when no longer needed.

Office Ready: Technology, conference rooms, connectivity, and equipment work reliably.

Secure: Devices, access, systems, and processes meet TouchCare's security and compliance requirements.

Responsive: Employees have an onsite technology partner who can solve problems quickly.

Scalable: IT processes become increasingly standardized, automated, documented, and AI-enabled as TouchCare grows.

Location & Onsite Requirement

This is not a remote IT support position.

Compensation: The salary range for this role is $60,000–$80,000, based on experience, skills, qualifications, and alignment with the scope of the role.

Benefits: TouchCare offers a competitive benefits package, including medical, dental, vision, paid time off, parental leave, and other company-sponsored benefits.

Location & Work Environment: This role is based at our Stamford, CT headquarters and is expected to be onsite 5 days per week.

TouchCare is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against TouchCare's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TouchCare's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    TouchCare's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.