Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 35 days ago

Customer Support Agent (Toronto - Full-time)

tourradar3 open roles

Where
Toronto
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support Agent (Toronto - Full-time)tourradar · Toronto

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on tourradar's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 35 days ago

The posting

Make TourRadar your next adventure 🌍

TourRadar has been revolutionizing the travel industry since 2010. Our Adventure Booking Platform offers the world’s largest selection of multi-day organized adventures worldwide, connecting travelers and travel agents to 2,500+ operators, and offering 50,000+ organized adventures in more than 160 countries.

We are a team of adventurers hailing from more than 50 countries. We are dedicated to fostering an environment where all team members are respected, valued, and where every voice matters. We are united by our vision to enrich the world through organized adventures and we can only do that with great colleagues.

Working at TourRadar isn’t just a job. It’s a true adventure, one where you can change the way people experience the world through travel.

We are currently looking for a travel enthusiast to join our team in Toronto as a Customer Support Agent on a full-time basis.

What your adventure will look like:

Our Customer Support Team understands how important it is to have peace of mind when you’re planning and undertaking your next adventure. This is why we pride ourselves on having a team that is available to our customers 24/7 providing advice and support to travelers and operators alike via live chat, email and telephone. We are a close-knit team that values solution-oriented people who are passionate about what TourRadar does and about making sure our customers gain the full benefit of what we have to offer. By providing excellent support to all those within our ecosystem, we ensure that TourRadar remains best in class in the multi-day adventure industry.

Your responsibilities:

  • Drive bookings through expert consultation: Connect with travelers via phone, live chat, and email to guide them from consideration to confirmation - everything is done online
  • Own the sales conversation: Move customers down the sales funnel with confidence, answering questions and removing objections for prospects who have found a tour or are exploring options
  • Solve problems without waiting for answers: If a customer question doesn't have an obvious answer, you think on your feet, dig into resources, and find the right way forward
  • Continuously improve processes and results: Spot inefficiencies or missed opportunities in how we work and bring ideas to the team on how we can do better
  • Handle booking cancellations, changes, payment issues, and adjustments with professionalism and care

What you'll need to bring to your adventure:

  • Minimum 2 years of relevant professional experience: Either 2+ years in a travel industry role (tour operator, travel agency, booking platform, or similar) OR 2+ years in a sales-focused role where selling was your primary responsibility
  • You know how to turn travel dreams into bookings: You’re passionate about inspiring customers, matching them with unforgettable travel experiences, and confidently guiding them from consideration to booking—while consistently delivering against volume targets and quality standards
  • You're a problem-solver who takes initiative: You don't wait for instructions; you see what needs to be done and do it. You bring ideas to improve process, systems, and results
  • You are tech-savvy and adaptable, comfortable navigating multiple tools simultaneously, and using AI effectively to improve efficiency while maintaining high-quality standards.
  • You are comfortable working on a rotating roster over 7 days of the week
  • You are eligible to work in Canada

What you’ll discover on your journey with us:

  • Flexibility: Our hybrid model gives you the best of both worlds—with a minimum of 3 days in the office and possibility of 2 days working from home each week, you can enjoy a balance between collaboration and autonomy
  • Experience our organized Adventures first-hand with our Travel Credit System
  • Take a break with a minimum global entitlement of 25 paid vacation days
  • Focus on your well-being and health with access to Oli, a leading mental health care platform providing anonymous coaching, therapy, and more
  • Learn, grow, and thrive with an individual learning & development budget as well as yearly Development and Reflection Talks (DaRT)
  • Engage with like-minded colleagues in a welcoming and open office culture
  • Grab a coffee with our leadership team, exchange ideas, and experience the TourRadar values of openness and transparency
  • Share stories, snacks, and inspire one another in regular online and on-site team events to connect our global team
  • Sales incentive: While this role includes sales-related conversations, it’s not a traditional commission-driven sales job. Phone support plays a key role in helping travelers book with confidence, and your impact is rewarded through a team and individual incentive tied to bookings completed after Customer Support interactions.

As an established scale-up, we value your fresh ideas, unique perspectives, and motivations to contribute to revolutionizing the multi-day adventure industry.

Ready to embark on a new adventure with us? Apply today and you’ll be ready to go!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against tourradar's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on tourradar's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    tourradar's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.