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Open nowFirst seen 5 days ago

Business Solutions Analyst (Customer Applications)

Toyota Motor Philippines Corporation7 open roles

Where
Makati, Metro Manila, Philippines
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Your applicationOpen nowBusiness Solutions Analyst (Customer Applications)Toyota Motor Philippines Corporation · Makati, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Toyota Motor Philippines Corporation postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Toyota Motor Philippines Corporation median: 2 days open

The posting

Toyota Motor Philippines is looking for a Business Solutions Analyst to join our Digital and Operations Solutions Department based in Makati City, Metro Manila, Philippines.

The Business Solutions Analyst is a member of the Business Solutions Team that is responsible for handling projects on customer-facing digital platforms and their necessary integrations.

In this role, you are expected to be a domain expert in project management, systems analysis and design, systems documentation, and UI/UX design analysis.

Your role and responsibilities:

  • Handling New Projects on Customer-facing Digital Platforms
  • Maintain overall Phygital (Physical & Digital) customer experience map
  • Ensure alignment to customer experience (CX) map.
  • Coordination with vendors, dealers, process owners and other departments.
  • Implement systems/platform enhancements identified through requests from process owners, user feedback, adoption analysis, technology research or any new means that may arise.
  • Manage new or enhancements projects following the the established System Development Life Cycle (SDLC) & System Maintenance Life Cycle (SMLC) which is aligned with the PDCA cycle.
  • Provide advisory services when necessary especially on new processes, products, promos, etc.
  • Analyze system KPIs and provide recommendations.
  • Act as a systems trainer.

Our perfect match:

  • You have background in project management.
  • You are knowledgeable with systems analysis, design and documentation (i.e. flowcharts, data mapping screensets)
  • You have a bachelor's degree in Information Systems.
  • You are capable of accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
  • You are capable of clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • You can generate innovative solutions in work situations and try different and novel ways to deal with work problems and opportunities.
  • You are an actively participating member of a team, moving the team toward the completion of goals.
  • You have achieved a satisfactory level of technical and professional skill or knowledge in position-related areas and are keeping up with current developments and trends in areas of expertise.

Skills required:

  • Excellent English written and verbal communication.
  • Advanced Microsoft Excel, Powerpoint knowledge.
  • Microsoft 365 system and Microsoft Sharepoint knowledge.
  • Knowledge with UI/UX design analysis
  • Knowledge with any ERP/CRM system, Figma or JIRA
  • Any Customer Experience (CX) system (e.g. E-Commerce, Mobile App, Website Development)
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