The posting
We are seeking a skilled and experienced Automotive Service Manager to join our Service team.
Why Toyota of Greensboro?
Toyota of Greensboro in beautiful Greensboro, NC is the 1st Toyota Dealership ever established in the Southeastern United States in 1965. Owned and operated on Battleground Avenue by the Rice Family for over 60 years, we offer a professional work environment with opportunity for growth, advancement, and a long term career. Our paid training program is a fun & interactive experience. You will learn about Toyota product offerings, our sales process and how we retain our customers for life.
Toyota of Greensboro has been the proud recipient of the President’s Club award for more than 20 years. We are the largest new vehicle dealer in Greensboro and have some of the highest customer retention rates in the region. We are on the hunt for energetic candidates that have excelled in a fast paced environment.
SUMMARY
Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians' time is consistently sold to service customers.
WE OFFER:
- Paid training
- Competitive health insurance rates
- Five day work week
- Medical Plan Benefits
- 401(k) retirement plan
- Generous incentive and bonus programs
- Discount vehicle purchase program
SCHEDULE:
- Monday thru Friday 7am to 6pm
- Saturday 7am to 5pm
- Off Thursday and Sunday
- Please note this position may require additional hours if the event arises. Either the Service Manager or Service Lane Manager should be on the property Mon thru Friday 7am to 7pm and Sat 7am to 6pm. In the event of training or vacations the schedule should be adjusted for coverage.
RESPONSIBILITIES:
- Forecasts goals and objectives for the department and strives to meet them
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff
- Prepares and administers an annual operating budget for the service department
- Maintains reporting systems required by general management and the factory
- Attends managers meetings
- Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
- Strives for harmony and teamwork within the department and with all other departments
- Develops and implements a marketing plan which promotes new and repeat business
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc
- Understands and ensures compliance with manufacturer warranty and policy procedures
- Accounts for all documents; ensures that none are missing and all are processed correctly
- Holds weekly department meetings
- Directs and schedules the activities of all department employees
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
- Monitors technicians' daily productivity reports and corresponding payroll records
- Monitors and follows up on parts orders with the parts manager to ensure availability
- Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
- Establishes and maintains good working relationships with customers to encourage repeat and referral business
- Informs repair technicians of time allowances on each repair order
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
- Keeps abreast of new equipment and tools available and recommends purchases
- Ensures that the work areas and customer waiting area are kept clean
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities
- Serves as liaison with factory representatives
- Ensures the proper care, storage, and inventory of special tools
- Ensures that customers' service files are up-to-date and readily available for reference
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
- Prepares pricing guides and maintenance menus for frequent labor operations
- Handles customer complaints immediately and according to dealership's guidelines
- Establish and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience
- Maintains safe work environment
- Maintains a professional appearance
REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Five years related experience and/or training; or equivalent combination of education and experience
- Organized and friendly personality
- Dealership experience is preferred
- Knowledge of dealership drive lane
- Demonstrated ability to manage others
- Valid in-state driver's license and automobile insurance
- Clean driving record
- Applicants must be at least 21 years of age due to company’s liability insurance requirements
All applicants must pass pre-employment testing to include background checks and pre-employment drug test. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
