The posting
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
About Parameta Solutions
Parameta Solutions, the data and analytics division of inter-broker dealer TP ICAP, is a leading global provider of OTC Market Data. From pre to post trade, their solutions help clients manage complex markets more effectively.
In May 2022, the firm became an FCA authorized benchmark administrator. This license has allowed the company to take on administration of the nine TP ICAP interest rate swaps benchmarks that were previously administered by Moorgate Benchmarks. In April 2023, the firm was also approved as an ESMA authorised benchmark administrator, making it the first IDB to administer OTC benchmarks and indices across Europe AND the UK.
Central to Parameta’s purpose is partnering with clients to create true value. The team is focussed on helping clients navigate changing market conditions, not only by providing world-class proprietary data but also the analysis and insight that will fuel their strategies.
Role Overview
The Client Success team at Parameta Solutions plays a key role in ensuring our clients realise lasting value from our data, products and services. Working primarily across the post-sale client journey, the team builds strong client relationships, supports successful onboarding and adoption, and helps drive client satisfaction, retention and long-term growth.
Reporting to the Head of Client Experience, the Client Success Associate, EMEA will support our Client Success Managers across the end-to-end client lifecycle, from initial engagement and data onboarding through to ongoing relationship management and service delivery.
You will develop a strong understanding of our clients, their objectives and how they consume and use our data. Working across both technical and commercial stakeholders, you will help clients navigate onboarding and integration options, resolve queries and ensure they receive an excellent experience throughout their relationship with Parameta Solutions.
The role works closely with colleagues across Sales, Data Engineering, Product, Operations, Support and Marketing, as well as selected third-party providers. It is an excellent opportunity for someone with market data or analytics experience who wants to develop their career within client success while building broader commercial and technical expertise.
Key Responsibilities
- Support Client Success Managers in managing a portfolio of clients, helping to strengthen engagement, demonstrate value and drive satisfaction and retention.
- Help coordinate a smooth and effective data onboarding experience across a range of delivery technologies.
- Engage with clients to understand their business objectives, challenges and success measures, supporting delivery against agreed outcomes.
- Work with technical and non-technical stakeholders to help clients understand integration and data delivery options.
- Collaborate across Sales, Data Engineering, Product, Operations and Support to resolve client queries efficiently and effectively.
- Use Salesforce dashboards and reporting to monitor client activity, identify trends and highlight opportunities to improve engagement.
- Capture client feedback, references and advocacy opportunities to support continuous improvement and strengthen client relationships.
- Share client insights, issues and feedback with Product, Data Engineering and Support teams to help enhance our data and services.
- Maintain and improve relevant client, onboarding and process documentation.
- Support wider Client Success initiatives and projects as required.
- Undertake occasional travel across EMEA where required.
Experience & Competencies
Essential
- Professional fluency in English, both written and verbal.
- Experience within market data, financial data or analytics.
- An understanding of common market data delivery technologies and methods, such as SFTP, WebSocket APIs, FIX, Snowflake and cloud-based data distribution.
- Comfortable working with both technical and non-technical stakeholders and helping clients understand data integration and consumption options.
- Experience supporting client or customer relationships, with strong communication and interpersonal skills.
- Ability to understand client requirements and work collaboratively to deliver effective solutions.
- Comfortable operating in a fast-paced environment where priorities and requirements may evolve.
- Proven organisational skills with the ability to manage multiple activities and stakeholders effectively.
- Curiosity and enthusiasm for developing knowledge of financial markets, data products and technology.
- Ability to create, maintain and improve clear client and process documentation.
- Comfortable collaborating with colleagues across different functions, locations and levels of seniority.
- Familiarity with AI productivity tools such as Microsoft Copilot, ChatGPT or equivalent, and an understanding of how they can support research, productivity and client engagement.
Desired
- Experience supporting data onboarding, connectivity testing, setup, entitlement validation or troubleshooting across different data delivery methods.
- Experience using Salesforce and Microsoft applications, particularly Excel.
- An understanding of emerging AI technologies, including AI assistants, agentic AI and standards such as Model Context Protocol (MCP), and an interest in their application to data and client workflows.
- Exposure to AI-enabled development or automation tools such as Claude Code, Microsoft Copilot Studio, AWS Kiro or similar technologies.
- Additional European language skills would be advantageous.
- A proactive, solutions-focused approach, with the ability to problem-solve, adapt and learn quickly.
- An interest in building trusted relationships and credibility across different levels of a client's organisation.
Band & Level
- Professional / 4
#PARAMETA #LI-Hybrid #LI-ASO
Not The Perfect Fit?
Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
Location
UK - 135 Bishopsgate - London
