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Open nowPosted today

Assistente de Monitoria

TRABBE TECNOLOGIA LTDA

Where
São Paulo, SP, Brasil
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Your applicationOpen nowAssistente de MonitoriaTRABBE TECNOLOGIA LTDA · São Paulo, SP, Brasil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TRABBE TECNOLOGIA LTDA's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted today

The posting

Estamos em busca de um(a) Monitor(a) de Qualidade para atuar no acompanhamento de atendimentos, desenvolvimento de equipes e evolução dos resultados da operação.

Principais atividades:

  • Realizar monitorias e avaliações de atendimentos, garantindo a aderência aos processos e padrões de qualidade;
  • Aplicar feedbacks individuais e coletivos, apoiando o desenvolvimento dos operadores;
  • Elaborar e apresentar resultados de qualidade e indicadores da operação;
  • Identificar oportunidades de melhoria e propor planos de ação;
  • Acompanhar a evolução dos indicadores e a efetividade das ações implementadas;
  • Apoiar treinamentos, reciclagens e calibrações de atendimento.

Requisitos:

  • Ensino Médio Completo;
  • Experiência com monitoria de qualidade, avaliação de atendimentos e aplicação de feedback;
  • Conhecimento em indicadores operacionais e de qualidade;
  • Domínio do Pacote Office, com foco em Excel;
  • Boa comunicação, organização, senso analítico e atenção aos detalhes.

Diferenciais:

  • Experiência em operações de SAC, cobrança, retenção ou vendas;
  • Conhecimento em CRM, telefonia e metodologias de qualidade para Contact Center;
  • Vivência com calibrações e gestão de desempenho;
  • Conhecimento em Power BI e dashboards operacionais.

Interessou-se pela oportunidade? Cadastre seu currículo e participe do nosso processo seletivo.

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  1. A CV for this posting

    Written against TRABBE TECNOLOGIA LTDA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TRABBE TECNOLOGIA LTDA's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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3×

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