The posting
Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The “Stuff” it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
About the Role:
Under the general direction of the Lead, Data Center Services, the Data Center Technician will physically support and provide remote-hand services to customers.
*** This is a position with a 100% Onsite requirement with various shifts available***
What You’ll Do:
Data Center Infrastructure & Cabling: 30%
- Support day-to-day data center operations and execute various projects.
- Analyze and consult on customers' IT infrastructure hardware in production; conduct walkthroughs with the customer to determine whether the project can be delivered.
- Install and manage structured cabling infrastructure projects.
- Elicit Data Center infrastructure requirements from clients.
- Install, terminate, test, and label all cross-connects (copper and fiber) in the data center according to standard operating procedures.
- Perform preventative maintenance and repairs by troubleshooting cabling system issues.
- Troubleshoot and address physical issues.
- Create straight-through, crossover, and console cables.
- Move/install shelves, power strips, rails, cable management, servers, switches, and other equipment with requirements.
Compute/Network/Storage support: 30%
- Identify and report problem devices. Replace defective parts as directed.
- Visually inspect equipment for errors or unusual noises.
- Assist in performing infrastructure readiness tests.
- Configure OOB (out-of-band) management interfaces on various devices for remote access (compute, storage, and networking).
- Test and validate remote accessibility to the customer computer, server, and/or network system.
- Monitor and perform ongoing maintenance on servers and network equipment.
- Upgrade internal system components, including CPUs, memory, hard drives, and network cables.
- Create and maintain service desk documentation.
Asset Management: 20%
- Provide a plan, unpack received items, identify parts, and dispose of all non-essential items. Must report results and give recommendations.
- Ensure power tests and reports on all incoming products are completed before moving them to the data center floor, per practices.
- Digitally scan all incoming paperwork, transmit results, and proactively recommend fixes for gaps.
- Input all device locations and cable connections into a customer-defined database.
- Record all received products into a customer-defined database (including asset tag information, product manufacturer, model, and serial number).
- Consult and conduct inventory control. Compare received products to the packing slip and report discrepancies.
- Identify customer-defined spare parts and keep them in an inventory-controlled area. Recommend changes.
Other: 20%
- Maintain a high level of customer satisfaction.
- Proactively review work orders and perform post-work quality assurance to ensure requests are handled appropriately.
- Actively participate in the service transition phase to transfer knowledge and document processes.
- Develop documentation to maintain accurate records of customer computer, server, and network systems.
- Shipping/loading dock management (report new items received).
- Accept, fulfill, and report status via the ticketing system, time reports, and email processes.
- Escort vendors and repair technicians as requested by the customer.
- Manage crises in critical situations or during major service outages.
- Communicate with stakeholders according to SLAs (service level agreements).
- Perform root cause analysis.
- Follow the Company's best practices and Standard Operating Procedures.
- Mentor lower-level Data Center Technicians.
- May perform other duties as assigned by supervisor.
Qualifications and Interests
- A minimum of two years’ experience in a technical or data center support role.
- Independently research Internet technologies (firewall/router/switch/VPN/DNS/Proxy).
- Good understanding of the OSI model
- Good command of written and spoken English.
- Excellent customer service skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
- Must have strong attention to detail.
- Some Travel is available.
EDUCATION/CERTIFICATION:
- High School diploma/GED required.
- CompTIA A+, BICSI, or similar certification is preferred.
Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
Estimated Pay Range
$32—$39 USD
The Perks
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
Our Commitment
At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.
Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.
If you require a reasonable accommodation to complete the application process or participate in an interview, please email [email protected].
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
