Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 44 hours agoWe saw it 8 min after it went up

Client Support Specialist

Tradeify8 open roles

Pay
$60,000 – $65,000 a year
Where
Remote – USA
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Support SpecialistTradeify · Remote – USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Tradeify's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Tradeify postings stay open a median of 14 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 44 hours ago

Tradeify median: 14 days open

The posting

ABOUT SLAY MARKETS

Slay Markets is a modern brokerage built to make trading accessible to everyone. We’re a futures brokerage operating under the Tradeify umbrella, in partnership with NinjaTrader, and we’re now expanding into prediction markets. Our clients get research tools, real-time data, and an experience that works the way it should.

We’re a growing team of people who care about getting things right, and we hold ourselves to a high standard of integrity. Support sits at the center of that. Clients trust us with their accounts and their money, and every conversation should earn that trust.

THE OPPORTUNITY

You’ll join our client support team as we build it out and prepare to launch prediction markets. You’ll be a first point of contact for traders, answering account questions, explaining how markets work and resolve, and solving problems quickly in Intercom.

You’ll work closely with the Head of Support and learn our products hands-on, while taking real ownership of your queue.

WHAT YOU WILL DO

- Handle client questions through Intercom chat, email, and tickets, with clear and accurate written replies

- Help clients with account setup, verification, funding, withdrawals, and finding their way around the platform

- Explain how prediction markets work, including contract structure, pricing, settlement, and how outcomes are decided

- Work through market-specific questions during busy events, such as live sports and major news

- Troubleshoot platform issues and escalate technical problems to the right internal team

- Track account changes, document submissions, and compliance questions through to resolution

- Spot patterns in client questions and pass them to product and operations

- Keep clean records of every client interaction in Intercom

- Work with compliance, risk, and operations to keep the client experience smooth

WHAT WE ARE LOOKING FOR

- Experience in customer service, ideally in financial services, trading, betting, or a similar client-facing setting

- Working knowledge of sports betting, prediction markets, or event-based trading

- Strong written communication: replies that are clear, friendly, and correct the first time

- Hands-on experience with the Intercom help desk, including inboxes, macros, and ticket workflows

- Strong attention to detail and the ability to stay calm and accurate when ticket volume spikes

- Knowledge of margin, settlement, and KYC/AML documentation

- Time at a prop firm, FCM, or introducing broker

- Good judgment about when to ask for help or escalate

NICE TO HAVE

- Futures brokerage knowledge

- Experience with NinjaTrader, Sierra Chart, or Rithmic

- Experience with Intercom’s Fin AI agent or similar support automation

- Additional languages

WHY JOIN SLAY MARKETS

- Help build support for a new product from the start

- A small team where your input gets used

- A clear path to grow as the firm scales

- Performance bonus

- Comprehensive benefits including medical, dental, vision, and 401(k) with employer match

A NOTE ON OUR HIRING PROCESS

At Slay Markets, we use AI-assisted tools as part of our recruiting process, which may include resume screening, application review, and candidate communication. We want all applicants to be aware of this upfront so you can make an informed decision about applying. Final hiring decisions are always made by a member of our team.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Tradeify's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Tradeify's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Tradeify's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.