The posting
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
The Builder Sales Administrator supports the Builder Sales team through order management, project coordination, customer communication, pricing analysis, and sales administration activities.
This role serves as a key point of contact for builder customers and internal stakeholders, ensuring projects and customer orders are effectively managed from quote through delivery. Working closely with Key Account Managers (KAMs), District Managers, Sales Support Team members, Operations, Logistics, Customer Care, and Purchasing, the Builder Sales Administrator helps deliver an exceptional customer experience while supporting sales growth and operational excellence.
This position is responsible for developing strong internal and external relationships, proactively resolving issues, coordinating customer requests, and ensuring stakeholders receive timely communication and updates throughout the order lifecycle.
As a Builder Sales Administrator, you will handle...
Order Management & Project Coordination
- Proactively manage customer orders from placement through delivery.
- Maintain project milestone reports and customer tracking tools.
- Coordinate ship dates, delivery schedules, and payment follow-up activities.
- Partner with KAMs to manage product upgrades, substitutions, scope changes, and customer-requested modifications.
- Ensure builder customers receive timely communication and updates throughout the order lifecycle.
- Support project execution by identifying risks, escalating issues, and coordinating resolution with internal teams.
Quotes & Sales Administration
- Maintain accurate records of builder quotes provided by KAMs.
- Ensure quote information is entered and maintained accurately within company systems.
- Support the Builder Sales team through reporting, data analysis, and administrative activities.
- Prepare quote and sales analysis to support business decisions and customer opportunities.
Pricing & Market Analysis
- Maintain builder pricing files and competitive brand comparisons.
- Assist the sales team with pricing analysis and product comparisons.
- Support KAMs by providing information required for quoting and customer proposals.
Customer Support & Issue Resolution
- Take ownership of customer inquiries and requests through to completion.
- Coordinate with internal departments to resolve issues related to orders, deliveries, product availability, service, and customer experience.
- Manage escalations and service requests with a high level of professionalism and urgency.
- Ensure all relevant stakeholders remain informed of progress and resolution plans.
Relationship Management
- Build and maintain positive relationships with builder customers and internal stakeholders.
- Work collaboratively with KAMs, District Managers, SST, Operations, Logistics, Customer Care, and Purchasing teams.
- Support initiatives that improve customer satisfaction, operational efficiency, and sales performance.
Site Visits & Field Support
- Participate in customer meetings and project site visits as required.
- Assist with gathering project information and supporting builder project coordination activities.
- Represent Trail Appliances professionally at customer sites and industry-related events.
What experience and skills are we looking for?
- Minimum 2 years of administrative, customer service, sales support, project coordination, or related experience.
- Experience working in an office, customer service, or sales support environment.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Strong attention to detail and commitment to accuracy.
- Demonstrated problem-solving and decision-making abilities.
- Ability to work independently while contributing effectively within a team environment.
- Strong customer service orientation and relationship-building skills.
- Proficiency with Microsoft Office and the ability to quickly learn new systems and processes.
- Ability to adapt in a fast-paced, dynamic environment.
- Experience in construction, building products, appliance sales, or project-based environments is considered an asset.
- Valid Class 5 Driver's License required.
We hope you are passionate about...
Providing Expertise! – You act as a trusted resource and champion for customers and internal partners.
Problem Solving! – You enjoy finding practical solutions and navigating complex situations to successful outcomes.
Customer Experience! – You take pride in delivering exceptional service and building strong relationships.
Teamwork! – You understand the value of collaboration while thriving independently.
Joining a Fun, Fast-Paced and Ever-Changing Environment!
Work Environment
- Based primarily out of our Victoria office.
- Regular interaction with internal teams and builder customers.
- Some travel to customer sites and other Trail locations may be required.
INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
