Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 29 hours ago

Admin-Operations - Special Services Coordinator

Transit Authority of Northern Kentucky4 open roles

Where
Transit Authority of Northern Kentucky, 3375 Madison Pike, Ft Wright, Kentucky, United States of America
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAdmin-Operations - Special Services CoordinatorTransit Authority of Northern Kentucky · Transit Authority of Northern Kentucky, 3375 Madison Pike, Ft Wright, Kentucky, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Transit Authority of Northern Kentucky's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 29 hours ago

The posting

TRANSIT AUTHORITY OF NORTHERN KENTUCKY

POSITION DESCRIPTION

December 2024

Position Title: Special Services Coordinator Dept./Division: Operations

Reports to: Manager of Special Services FLSA Status: Non-Exempt Safety Sensitive Position: Yes

JOB SUMMARY:

The Special Services Coordinator administers all phases of TANK’s Senior Transportation, RAMP and Medicaid programs. The Special Services Coordinator processes trip requests, completes scheduling for specialized transit services, dispatches and assists Special Services operators and passengers.

EDUCATION/EXPERIENCE REQUIREMENTS:

High School Diploma or Equivalent. Minimum 6 months direct customer interaction/customer service experience. Strong communication and people skills. Excellent attention to detail. Strong problem-solving skills. Demonstrates initiative. Ability to work cooperatively and be a team player. Ability to manage confidential information and documents. Computer experience with Word, Excel, Outlook, and Internet. Experience working in an inbound call center environment preferred. Knowledge of elderly, mobility-impaired and Medicaid transportation programs preferred. Knowledge of computer aided dispatch technology and/or scheduling software preferred. Ability to demonstrate professionalism in the work environment. Ability to learn TANK’s Special Services programs and policies related to each.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Electronically processes trip requests for RAMP and other Special Services using the QRyde software. Assists passengers in navigating through the trip scheduling and policy compliance process. Addresses passenger concerns and troubleshoots when problems arise with the delivery of service. Monitors fleet performance via computer aided dispatch technology. Assists operators on the road through electronic voice and data transmissions with issues that affect the performance of their duties. Tracks and administers TANK’s No Show and Cancellation policy. Provides timely feedback to the Special Services Supervisor/Manager regarding service failures and/or passenger concerns. Produces various reports needed for data collection. Completes a daily review of printed primary manifest to assess feasibility of operators’ schedules and running time. Performs other duties as assigned.

Special Service Coordinator December 2024 Page 2 of 2

PHYSICAL DEMANDS:

Sitting in a normal seated position for extended periods of time. Reaching and extending hands and arms in various directions. Finger dexterity required to manipulate objects with fingers Correctable ability to see and hear within a normal range. Ability to move about the office to obtain files and other objects. Lift and carry objects up to 30 pounds.

LICENSE REQUIRED:

None

SUPERVISORY RESPONSIBILITIES:

None

INTERNAL & EXTERNAL CONTACTS: TYPE:

Internal Staff Various Special Service Passengers and their Family Primary Phone

Members/Advocates

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. An incumbent may be asked to perform other duties as required. 11/6/2025

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Transit Authority of Northern Kentucky's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Transit Authority of Northern Kentucky's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Transit Authority of Northern Kentucky's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.