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Open nowPosted 4 days ago

Operations Service Advisor

transunion222 open roles

Where
Mexico City, Mexico
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Your applicationOpen nowOperations Service Advisortransunion · Mexico City, Mexico

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on transunion's own form.

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. transunion postings stay open a median of 14 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 4 days ago

transunion median: 14 days open

The posting

TransUnion's Job Applicant Privacy Notice

Team Overview

El equipo de la Unidad Especializada es responsable de brindar atención presencial, gestionando asesorías, Reportes de Crédito Especial, reclamaciones y declarativas en estricto apego al marco legal. Este equipo se integra en la estrategia general de TransUnion al asegurar el cumplimiento regulatorio, proteger los derechos del consumidor y consolidar los ingresos a través de la venta directa de productos al consumidor final. Este equipo reporta directamente a la Dirección de Operaciones de TransUnion.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Brindar atención personalizada a clientes en los módulos de recepción y ventanilla para satisfacer sus necesidades de orientación crediticia.

• Generar e interpretar Reportes de Crédito Especial para los consumidores presenciales, garantizando un alto nivel de servicio y claridad en la información.

• Recibir, asesorar en el llenado, registrar y notificar las Reclamaciones y Declarativas de los clientes para asegurar el cumplimiento de los tiempos y procesos legales.

• Promocionar y vender el portafolio de productos para Consumidor Final con el objetivo de alcanzar y superar el presupuesto de ventas establecido por la Dirección.

• Realizar el cierre de actividades diarias mediante la consolidación y archivo de solicitudes, reclamaciones y formatos de venta para mantener el control administrativo de la documentación.

• Ejecutar el corte de caja diario y el manejo de efectivo derivado del cobro de productos y servicios para registrar con precisión los ingresos de la Unidad Especializada.

• Gestionar y atender los registros de la Base Primaria correspondientes a cuentas impugnadas por otra SIC (Sociedad de Información Crediticia) para su notificación al siguiente día hábil.

#LI-KA1

Required Knowledge And Experiences

• Conocimiento de la Ley para Regular las Sociedades de Información Crediticia (LRSIC), esencial para normar la recepción de reclamaciones y garantizar que la atención opere bajo el marco legal vigente.

• Experiencia demostrable en Atención Personalizada a Clientes, Ventas y Trabajos Administrativos, idealmente de 1 a 2 años en el sector financiero, de servicios o posiciones similares orientadas al público.

• Experiencia en manejo de cajas, terminales de pago, resguardo de valores y ejecución de cierres de caja diarios para asegurar la transparencia de los ingresos.

• Se requiere bachillerato concluido o carrera técnica/comercial, valorándose estudios universitarios truncos o concluidos en áreas administrativas, o bien, experiencia equivalente comprobable en atención al cliente y gestión de efectivo.

Habilidades técnicas requeridas

• Dominio operativo de paquetería Office (Microsoft Word, Excel y Outlook) para el control administrativo de formatos y reportes diarios.

• Manejo y operación de Sistemas de Toma de Turnos para la correcta canalización y fluidez del servicio en la Unidad Especializada.

• Operación de sistemas internos de consulta crediticia y plataformas de registro de quejas.

Habilidades deseables

• Familiaridad con técnicas de venta cruzada y detección de necesidades para acelerar la colocación de productos al Consumidor Final. • Habilidades de comunicación asertiva y resolución de conflictos en atención presencial para optimizar la experiencia del usuario ante consultas complejas.

#Presential

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Rep III, Consumer Operations Support

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