Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 95 days ago

Senior Insights Analyst

travelcorp11 open roles

Where
The Travel Corporation, 33 KERN RD, Toronto, Ontario, Canada
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Insights Analysttravelcorp · The Travel Corporation, 33 KERN RD, Toronto, Ontario, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on travelcorp's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 95 days ago

The posting

THE TRAVEL CORPORATION Senior Insights Analyst ABOUT US At TTC, we are Enriching lives by connecting people and places.    For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives.    Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.    OUR VALUES Everything we do is guided by our five shared commitments:    

Value Every Voice - We put people first.  

Act with Integrity - We do what’s right. 

Explore Beyond Boundaries - We’re driven by curiosity.  

Own the Outcome - We take responsibility for our decisions.  

Succeed Together - We’ve got each other’s backs. 

   

POSITION SUMMARY The Senior Insights Analyst is responsible for supporting TTC's global contact centre reporting, analytics, and operational insight capabilities across sales, service, workforce, and omnichannel performance.This role combines technical expertise with business-facing analytical support, partnering closely with operational leadership and key stakeholders to deliver scalable reporting solutions, actionable insights, and data-driven decision support. The successful candidate will possess strong experience working with Snowflake, SQL, Power BI, and large operational datasets, while demonstrating the ability to communicate meaningful business insights to both technical and non-technical audiences. Experience supporting contact centre or customer operations environments is highly valued, along with the ability to adapt to evolving business priorities and support continuous improvement initiatives.   KEY RESPONSIBILITIES

 Reporting & Business Insights 

Analyze global contact centre performance across sales, service, customer experience, productivity, and operational KPIs. Deliver actionable insights through dashboards, executive reporting, and performance reviews. Support forecasting, incentive reporting, benchmarking, and strategic decision-making. Identify trends, risks, opportunities, and key performance drivers across regions and teams.

Technical Development & Data Management

Develop and maintain SQL queries, datasets, and reporting solutions within Snowflake and Power BI. Manage and integrate data from contact centre, CRM, workforce, and sales platforms. Support reporting automation, dashboard modernization, and analytical initiatives. Ensure data quality, KPI consistency, and reporting governance standards are maintained.

 Stakeholder Partnership & Communication

Partner with operational, commercial, and transformation stakeholders to align reporting with business priorities. Translate complex data into clear, actionable insights and recommendations. Present reporting outcomes to technical and non-technical audiences, including senior leadership. Serve as a trusted resource for KPI definitions, reporting methodology, and operational analytics.

Process Improvement & Transformation

 Drive improvements in reporting efficiency, automation, and operational visibility. Support transformation initiatives, including CCaaS, AI, and reporting modernization programs. Expand customer-centric and omnichannel analytics capabilities. Contribute to scalable reporting governance, best practices, and future-state analytics architecture.

  ROLE SUCCESS CRITERIA

Deliver accurate, timely, and actionable reporting that supports operational and strategic decision-making. Maintain reliable and scalable reporting solutions, dashboards, and datasets. Ensure KPI consistency, data quality, and reporting governance standards are upheld across business functions. Provide meaningful insights that improve customer experience, operational efficiency, commercial performance, and business outcomes.

  KEY COMPETENCIES FOR SUCCESS

Key Competencies  

Description 

Linked Value/s 

Analytical Thinking & Insight Generation

Interprets complex datasets, identifies trends, and translates data into actionable business recommendations.

Explore Beyond Boundaries, Own the Outcome

Communication & Influence

Communicates insights clearly and effectively to technical and non-technical audiences, influencing decision-making through data-driven recommendations.

Value Every Voice, Succeed Together

Stakeholder Partnership

Builds strong relationships across operational, commercial, and technical teams to align reporting solutions with business priorities.

Succeed Together, Value Every Voice

Quality & Attention to Detail

Maintains high standards of data accuracy, KPI consistency, and reporting governance to ensure trust in reporting outputs.

Act with Integrity

Adaptability & Continuous Improvement

Embraces change, seeks opportunities to improve reporting processes, and supports transformation initiatives.

Explore Beyond Boundaries, Own the Outcome

Accountability & Results Focus

Takes ownership of reporting deliverables, meets deadlines, and delivers insights that drive measurable business outcomes.

Own the Outcome

Business & Customer Focus

Understands operational and customer experience objectives, ensuring reporting supports both business performance and customer outcomes.

Value Every Voice, Own the Outcome

Collaboration

Works effectively across regions, functions, and teams to deliver scalable reporting and analytics solutions.

Succeed Together

  YOUR EXPERIENCE AND EXPERTISE  Essential skills

3–5 years of experience in analytics, business intelligence, operational reporting, or contact centre analytics environments. Strong proficiency in SQL, Snowflake, and Power BI. Experience developing dashboards, reporting solutions, and business intelligence datasets. Strong understanding of operational KPIs, reporting frameworks, and performance measurement. Ability to analyze large datasets and translate findings into actionable business insights. Strong stakeholder management, communication, and presentation skills. Experience working with CRM, contact centre, workforce management, or sales platforms. Demonstrated ability to manage multiple priorities in a fast-paced environment.

Desirable skills

Experience working within contact centre, customer operations, or sales environments. Experience with Genesys, Salesforce, or similar customer engagement platforms. Experience supporting reporting modernization, automation, or transformation initiatives. Exposure to omnichannel reporting, customer journey analytics, or AI-enabled analytics capabilities. Experience working within global or multi-regional organizations.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against travelcorp's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on travelcorp's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    travelcorp's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.