The posting
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem https://www.perk.com/shadow-work-report.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
Visit www.perk.com http://www.perk.com to learn more.
ABOUT THE ROLE
As an Onboarding Specialist at Perk, you’ll guide Premium and Pro customers across the Italian and other Perk emerging markets from signup to launch. You’ll learn how each customer works, configure our platform to meet their needs and lead a rollout that helps their teams adopt it with confidence.
You’ll own the implementation plan and act as the customer’s main point of contact throughout their onboarding. Working closely with customer stakeholders and internal teams, you’ll bring together platform configuration, technical coordination, training and change management to set each customer up for long-term success.
We take ownership of the customer experience from the first conversation through launch. That means listening closely, making practical recommendations, managing projects with care and working across teams to solve problems. We’re curious about technology and use data, feedback and AI tools to keep improving how we work.
WHAT YOU’LL DO
- Lead customer implementations from discovery through launch, owning the rollout plan, timelines, risks and next steps.
- Run consultative conversations to understand customer requirements, travel policies, stakeholders and goals.
- Configure customer accounts, coordinate integration needs, troubleshoot issues and check that the platform is ready to use.
- Use your understanding of each customer’s needs and data-driven best practices to recommend a practical rollout approach that supports adoption across their organisation.
- Deliver tailored training for key stakeholders, including company-wide and executive audiences where needed.
- Monitor early booking activity after launch and proactively address gaps or concerns.
- Keep accurate records of customer requirements and decisions, using tools such as Gong and AI assistants to improve follow-up, ensure zero loss of customer data and reduce administrative work.
- Use feedback, data and coaching to keep improving the customer onboarding experience and your own approach.
- Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks and issues.
WHAT WE’RE LOOKING FOR
- Full professional proficiency in written and spoken Italian and English. Polish, Spanish or Ukrainian language skills would be a plus.
- Previous relevant professional experience either as an Implementation Specialist, Sales, Account Management, Project Management or other related roles.
- Experience managing customer expectations, coordinating stakeholders and keeping multiple workstreams on track.
- Strong project coordination, communication and problem-solving skills, with the ability to understand customer requirements and explain technical solutions clearly.
- Curiosity about AI tools and a willingness to use them to work more effectively.
- A proactive, solution-oriented approach to challenges.
- Ability to build relationships with stakeholders at different levels and adapt your communication to each audience.
- Comfortable working in a fast-paced, high-growth environment and managing competing priorities.
WHAT WE OFFER
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Make your money go further with our flexible compensation plan
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Nurture your language skills with in real-life English, Spanish and Catalan lessons
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
OUR INTERVIEW PROCESS
- Talent Acquisition Partner Interview - 30 mins virtual
- Hiring Managers Assessment Interview - 60 mins - In-person interview
- Values interview - 30 mins virtual
AI at Perk AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com http://perk.com or @externalperk.com http://externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
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