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Open nowPosted 10 days ago

Enforcement Manager

Trellint20 open roles

Where
United Kingdom - Oxford
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Your applicationOpen nowEnforcement ManagerTrellint · United Kingdom - Oxford

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Trellint's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Trellint postings stay open a median of 59 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 10 days ago

Trellint median: 59 days open

The posting

Job Summary:

Manage, develop, and support Supervisors in managing Civil Enforcement Officers (CEOs), ensuring the consistent delivery of a professional, compliant, and customer-focused enforcement service.

Oversee service-wide performance monitoring and operational reporting, working closely with the Operational Support Manager to ensure effective, efficient, and high-quality enforcement operations. Manage and develop team members, fostering a positive, inclusive, and performance-driven culture while overseeing day-to-day operational and administrative responsibilities.

Job Description:

  • Response for providing timely support and guidance to Supervisors, ensuring they are equipped to manage their teams confidently and professionally.
  • Working closely with Operational Support Manager, oversee day-to-day operations to ensure a consistent, high-quality enforcement service that is compliant, customer-focused, and efficient.
  • Monitor service and team performance, using data and insights to identify trends, celebrate success, and address areas for improvement.
  • Ensure quality, accuracy, and consistency across all enforcement activities, including operational checks, coaching, and compliance standards.
  • Maintain accurate and timely operational records, reports, and performance information to support compliance and audit records.
  • Working closely with Operational Support Manager, oversee resourcing and staff scheduling to ensure appropriate coverage and effective deployment across all shifts.
  • Identify operational risks or issues early, escalate or make recommendations to address as appropriate.
  • Monitor statutory, contractual, and organisational requirements, ensuring full compliance with relevant legislation and policies.
  • Support team development and embedding a positive, inclusive, and performance-driven culture through effective coaching, development, and support for Supervisors and CEOs.
  • Working in collaboration with Operational Support Manager, support recruitment, onboarding, and ongoing training to ensure teams have the skills and confidence to succeed.
  • Act as point of contact for escalated issues such as complaints, incidents, and sensitive enquiries with professionalism and care, escalating as required.
  • Contribute to continuous improvement by supporting service enhancements, technology changes, and operational development initiatives.
  • Deputise for the Operational Support Manager, when required.

Worker Type:

Regular

Number of Openings Available:

1

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