The posting
TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career.
Job Description:
Summary
The Senior Property Manager holds accountability for the financial and operational performance of a large or complex residential asset, or for a portfolio of communities, on behalf of TRG Management and its ownership partners. The role preserves and grows the value of the owner’s asset through disciplined expense control, revenue optimization, and capital stewardship; delivers a superior resident experience; and builds, leads, and develops a high-performing on-site team.
This position is distinguished from the Property Manager role by the scale and complexity of the assets under management, the depth of experience required, and the degree of independent judgment and financial authority exercised. The Senior Property Manager operates with limited day-to-day direction, is expected to diagnose and resolve performance issues before escalation, and serves as a resource and mentor to Property Managers across the region.
Essential Duties and Responsibilities
The duties listed below are representative of the position. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Financial Performance and Asset Stewardship
- Owns the Annual Operating Budget for the assigned asset or portfolio — leads its preparation, defends the assumptions to ownership, and manages performance against it throughout the year.
- Reviews monthly financial statements, identifies and explains variances to budget, and implements corrective action plans without waiting for direction.
- Approves expenditures within delegated authority; evaluates and negotiates vendor and service contracts to control cost while protecting quality and the physical asset.
- Directs bookkeeping and accounting functions, including receipts, disbursements, mortgage, tax, insurance, and management fee payments.
- Develops and recommends capital improvement plans, tracks project spend against approved budgets, and reports outcomes to ownership.
- Identifies and implements cost-saving measures and ancillary revenue opportunities that contribute to net operating income.
Leasing, Occupancy, and Revenue
- Accountable for occupancy, resident retention, delinquency, and effective rent performance against established targets.
- Sets and adjusts pricing and concession strategy in coordination with ownership and Regional leadership, using market data and competitive analysis.
- Oversees preparation and execution of lease and rental agreements; ensures collection of rents, deposits, and impounds in accordance with policy and applicable law.
- Directs marketing and lease-up activity, evaluates results, and reallocates effort based on performance.
- Reports on portfolio status, including occupancy rates, traffic and conversion, lease expiration exposure, and renewal pipeline.
Operations and the Physical Asset
- Directs maintenance, upkeep, reconditioning, and alterations of the property consistent with the Annual Operating Budget and the management or lease agreement.
- Conducts regular property inspections, maintains the inventory of building contents and record of property condition, and reports findings to ownership.
- Procures supplies and equipment within budget; oversees contracted security, maintenance, and groundskeeping services.
- Establishes and enforces emergency preparedness, life-safety, and hurricane readiness procedures for the assigned asset or portfolio.
- Coordinates utility transfers and service arrangements for residents and vacant units.
Team Leadership and Development
- Recruits, hires, onboards, and retains on-site staff in partnership with Human Resources; builds bench strength and succession depth within the team.
- Sets performance expectations, delivers regular feedback and formal appraisals, and addresses performance and conduct issues promptly and consistently.
- Serves as a mentor and technical resource to Property Managers and Assistant Managers across the region; supports training initiatives as requested by Regional leadership.
- Fosters a culture of accountability, service, and ethical conduct consistent with TRG Management values.
Compliance, Risk, and Reporting
- Ensures compliance with all applicable federal, state, and local requirements, including Fair Housing, and with the requirements of any applicable affordable housing program (for example HUD, Section 8, or Low-Income Housing Tax Credit).
- Oversees file audits, recertifications, and regulatory reporting for assets subject to affordable housing compliance.
- Manages the eviction process in coordination with legal counsel and ownership, in compliance with court orders and applicable law.
- Maintains complete and accurate records and completes all required administrative reporting on time.
Owner and Client Relations
- Serves as a primary point of contact for ownership on the assigned asset or portfolio; prepares and presents periodic performance reporting.
- Provides support and analysis to ownership relative to financing, acquisition, disposition, or repositioning of the property.
- Escalates material risks, deviations from plan, and reputational issues to Regional leadership promptly and with a recommended course of action.
Supervisory Responsibilities
Manages subordinate supervisors who oversee employees in Maintenance and Office functions, including bookkeeping and accounting, and is responsible for the overall direction, coordination, and evaluation of those employees. Also directly supervises non-supervisory employees. Where the position carries a portfolio, the Senior Property Manager may provide indirect oversight of on-site Property Managers and their teams.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable law. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Financial and Business Acumen — Reads and interprets financial statements with fluency; understands the profit-and-loss implications of operating decisions; connects day-to-day activity to asset value.
- Revenue and Asset Performance — Analyzes market and competitive conditions; adjusts pricing, marketing, and retention strategy to protect and grow revenue; measures results and adapts.
- Leadership and People Development — Inspires confidence and effort; delegates with clear expectations and appropriate authority; develops others deliberately and gives recognition for results.
- Judgment and Problem Solving — Diagnoses root causes rather than symptoms; develops and weighs alternatives; decides with incomplete information and remains reasoned under emotional or high-pressure conditions.
- Resident Experience — Responds promptly to resident needs; manages difficult situations with composure; solicits feedback and uses it to improve service delivery.
- Communication — Speaks clearly and persuasively in favorable and unfavorable situations; writes clearly and informatively; listens for understanding and confirms it; presents credibly to ownership.
- Compliance and Risk Management — Knows and applies Fair Housing and applicable program requirements; recognizes exposure early; documents thoroughly; escalates appropriately.
- Planning and Execution — Prioritizes competing demands; sets goals and realistic action plans; coordinates projects to completion on time and on budget.
- Adaptability and Change Leadership — Adjusts approach to fit changing conditions; communicates change effectively; prepares and supports those affected and monitors the transition.
- Ethics and Professionalism — Works with integrity; keeps commitments; maintains confidentiality; treats others with respect regardless of position; accepts responsibility for outcomes.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- Bachelor’s degree in business, real estate, finance, or a related field preferred; or an Associate’s degree combined with equivalent progressive experience.
- Minimum of five to seven years of progressive residential property management experience, including at least two to three years managing a property as Property Manager or in an equivalent role.
- Demonstrated accountability for a full operating budget, including preparation, variance analysis, and corrective action.
- Experience managing a large or complex asset (high unit count, mixed-use, lease-up, or repositioning) or a multi-property portfolio.
- Experience supervising and developing on-site teams, including salaried supervisors.
- Affordable housing compliance experience (HUD, Section 8, or Low-Income Housing Tax Credit) strongly preferred and required for assets subject to those programs.
Certificates, Licenses, and Registrations
- Industry designation such as CPM, ARM, CAM, or CAPS preferred.
- Affordable housing compliance certification such as HCCP, COS, or TCS preferred; required for assignments to affordable or HUD-regulated assets.
- Valid Florida driver’s license and reliable transportation required, particularly for portfolio assignments requiring travel between communities.
- Florida real estate license, where required by the assignment.
Language Skills
Ability to read and interpret documents such as leases, management agreements, regulatory guidance, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports, correspondence, and performance documentation. Ability to present effectively to groups of residents, employees, and ownership.
Financial and Analytical Skills
Ability to perform all standard arithmetic operations and to compute rate, ratio, and percentage. Ability to read, interpret, and report on variance from a Profit and Loss Statement, and to build and defend an operating budget. Ability to interpret occupancy, delinquency, and market data and translate it into an operating decision.
Reasoning Ability
Ability to apply sound judgment to problems involving multiple variables and competing priorities, including situations not addressed by existing policy. Ability to carry out instructions furnished in written, oral, or diagram form, and to determine appropriate action independently where guidance is absent.
Computer Skills
Proficiency with property management and accounting software, spreadsheet software, and word processing software. Familiarity with the Company’s systems of record for human resources, payroll, and expense processing.
Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasional lifting, typically 25 pounds or less.
- Walking and standing for extended periods while inspecting the property, supervising employees, addressing resident matters, and performing other tasks associated with managing a community.
- Travel between communities where the position carries a portfolio assignment.
Work Environment
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed both in an office setting and outdoors on the property.
- Frequent exposure to noise and to a variety of weather conditions.
- Deadline pressure and the need to manage competing priorities are ongoing features of the role.
Scheduling
The employee is subject to schedule changes and additional hours as required by the position and his or her supervisor. This may include weekends, hours outside the normal course of business, and on-call availability for property emergencies. The employee is subject to these schedule changes on as little notice as 24 hours.
Benefits as a TRGM Employee:
- Base Salary + Performance Bonus.
- Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
- The benefits package includes 100 percent employer-paid life and disability insurance.
- Employer Matching 401k
- Employee Engagement and Wellness programs.
- Company-paid PTO
- Opportunities for Professional Development and Tuition Reimbursement.
TRG Management is proud to be an Equal Opportunity Employer.
We are a Drug-Free Workplace.
