The posting
Job Description
Join a team where your expertise shapes healthier futures. At TriHealth, we know that exceptional pediatric care begins with exceptional providers — and that’s why we’re committed to supporting you as you support Cincinnati’s children. As part of the region’s largest primary care pediatric network, you’ll have the opportunity to make a meaningful impact from a child’s first days through their journey into adulthood.
Location: 6010 S Mason Montgomery Rd., Cincinnati OH
Schedule: Full-time, Day shift. Scheduling includes a rotating weekend.
Benefits: https://careers.trihealth.com/what-we-offer/benefits *Please note: OPTIONAL positions are not eligible for TriHealth benefits*
We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.
This role includes a sign on bonus up to $5000.00
Job Overview
The Telephonic Triage LPN is responsible for participating in nursing care services to assigned practice(s)/specialty(s). Collects and documents objective and subjective observations of the patient, telephonically and EMR, using approved clinical protocols to provide direction and disposition based on the patient's needs. This role serves as a patient/caregiver advocate and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide first call resolution if within scope. This role understand the needs of the organization and supports the mission and values of TriHealth Physician Practices.
Job Requirements
Associate's Degree in Nursing Licensed Practical Nurse Acute Care 2-3 years Clinical Nursing Strong computer skills Ability to type and talk at the same time Knowledge, judgment, and skills derived from the principles of Biological, Physical, Behavioral, Social, and Nursing sciences
Job Responsibilities:
Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer-to-peer coaching. Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information.
Operations Management: Operating in "Ready" mode during work hours with minimum utilization of "AUX/Not Ready". Goal is <20% of total time staffed. Completes patient hand-offs to healthcare team/providers concisely and accurately using SBAR. Completes assigned work requirements utilizing critical thinking and clinical protocols during assessment and triage of patient call/message.
Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader. Quality/Safety/Satisfaction: Collects and documents patient objective and subjective data via phone and EMR. Utilizes approved clinical protocols to support patient disposition or clinical advice. If a protocol is not available to meet the patient's needs, LPN collaborates with RN triage team member or communicates patient information to physician/APP. Reviews health maintenance and or specialist's documentation/flowsheet. Provides education materials per guidelines.
Relationship/Culture: Performs activities that maintains specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports collaborative relationships among the healthcare team and providers. Supports diversity and utilizes cultural competency and age appropriate care when interacting with patients and caregivers.
Other Job-Related Information
Working Conditions
Bending - Occasionally Climbing - Occasionally Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting <10lbs - Occasionally Lifting 50+lbs - Rarely Pulling - Occasionally Pushing - Occasionally Reaching - Occasionally Reading - Consistently Sitting - Frequently Standing - Occasionally Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Frequently Visual Acuity: Far - Rarely Visual Acuity: Near - Consistently Walking - Occasionally
TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS… •Welcome everyone by making eye contact, greeting with a smile, and saying "hello" •Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist •Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… •Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met •Offer patients and guests priority when waiting (lines, elevators) •Work on improving quality, safety, and service Respect: ALWAYS… •Respect cultural and spiritual differences and honor individual preferences. •Respect everyone’s opinion and contribution, regardless of title/role. •Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… •Value the time of others by striving to be on time, prepared and actively participating. •Pick up trash, ensuring the physical environment is clean and safe. •Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… •Acknowledge wins and frequently thank team members and others for contributions. •Show courtesy and compassion with customers, team members and the community
