The posting
If you are wondering what makes Trimedx different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.
- Everyone is focused on serving the customer and we do that by collaborating and supporting each other
- Associates look forward to coming to work each day
- Every associate matters and makes a difference
It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here.
Summary
The Area Manager, Mobile Medical Equipment (MME) is responsible for a region of MME product operations delivery. This role leads site leaders to ensure quality and consistency across the product line. The Area Manager is responsible for executive level relationships, customer satisfaction, value proposition progress for individual customer sites, and effective communication to demonstrate outcomes. The role will guide overall associate experiences in their region by leading through TRIMEDX core values. The Area Manager directly leads MME Site Leaders and Senior Site Leaders to ensure operational efficiency and adherence to policies and ISO standards. The position must maintain a collaborative team environment that motivates and encourages associates to excel and add value to the organization.
Responsibilities
Leadership
- Leads a group of leaders across multiple hospitals and systems
- Creates and fosters an environment of innovation
- Develops talent to support the current and future organizational needs
- Ensures quality and consistency across the product line
- Guides overall associate experience through TRIMEDX core values
- Removes roadblocks and enables strategic risk taking; advocates and drives change management and adoption of behaviors and practices
- Maintains a collaborative team environment that motivates and encourages associates to excel and add value to the organization
Account Management
- Responsible for executive level relationships, customer satisfaction, value proposition progress for individual customer sites, and effective communication to demonstrate outcomes
- Effectively demonstrates operational outcomes to drive client satisfaction
- Collaborates with customers and vendors to develop win-win solutions
- Support growth opportunities
Operational Delivery
- Leads MME Site Leaders and Senior Site Leaders to ensure operational efficiency and adherence to policies and ISO standards
- Develop service delivery strategies with an outlook of continuous process improvement and KPIs
- Develops and iterates mechanisms for the overall MME program to ensure optimized operational delivery
- Develop and iterate MME training tools
- Partner with CE operations leadership to drive efficiency, maintain customer alignment, and present as one TRIMEDX
- Partner with TRIMEDX advanced offerings optimize value to our customers
- Demonstrates sound and timely decision-making skills.
- Monitors performance benchmarks
- Manages financial performance
Leadership: Provide clear direction to ensure collective achievement of goals and objectives. Create an environment of respect, collaboration, and open communication.
Associate Development: Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement.
Associate Engagement: Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement.
Performance management: Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines.
• All other duties as assigned.
Skills and Experience
- Strong healthcare business perspective and industry/market awareness.
- Proven expertise in managing change.
- Hard working individual and prepared to go the extra mile in a fast-moving environment.
- Be a self-motivated, innovative person with analytical, problem solving, organizational, and interpersonal skills with the ability to adapt to changes and new ideas.
- Enjoy working in a fast-paced, dynamic, culturally diverse environment.
- Proven ability to influence others.
Education and Qualifications
- At least 7 years of relevant experience with a minimum of 3 years people leadership experience in an acute care hospital environment.
- 5+ years of customer facing experience.
- Bachelor’s degree preferred or equivalent work experience.
At Trimedx, we are committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive. This culture reflects our belief that our people are our foundation, their well-being is essential, and shared success is built through meaningful work, recognition, and opportunities for growth.
We embrace people’s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.
Visit our website to view our Workplace Culture Commitment , along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.
Trimedx is an Equal Opportunity Employer. Drug-Free Workplace.
Because we are committed to providing a safe and productive work environment, Trimedx is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all Trimedx and Customer property or during working/on-call hours.
