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Open nowPosted 8 days ago

Desktop Support Specialist

Trinity Life Sciences98 open roles

Where
India - Remote
Work mode
Remote
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Your applicationOpen nowDesktop Support SpecialistTrinity Life Sciences · India - Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Trinity Life Sciences's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Trinity Life Sciences postings stay open a median of 24 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 8 days ago

Trinity Life Sciences median: 24 days open

The posting

Location and Timings

India – Remote

EST Hours

Responsibilities:

  • Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests.
  • Identify, analyze, and diagnose technical issues while providing customers with timely updates and accurate estimated resolution times.
  • Escalate unresolved support requests to the appropriate technicians in accordance with established procedures and SLAs.
  • Maintain accurate tracking of hardware and software assets using asset‑management tools and adhering to lifecycle and inventory best practices.
  • Monitor Service Desk ticket queues to ensure timely response, proper categorization, and assignment across the IT team.
  • Develop and complete small IT projects; create, update, and maintain process and procedure documentation as needed.
  • Support Microsoft Teams conference rooms, ensuring reliable meeting room functionality and assisting users with audio, video, and room system issues.
  • Apply and support Windows security baselines, BitLocker, and device compliance policies to maintain secure and compliant endpoint configurations.
  • Adhere to SOC 2 compliance requirements, including secure handling of systems, data, and change‑control practices.
  • Collaborate with Desktop Support Specialists, Systems Administrators, and other IT teams to resolve complex or escalated issues.
  • Proactively identify recurring support issues and recommend process, documentation, or system improvements.

Requirements:

Education: Bachelor’s degree in computer science required but not mandatory.

Work Experience: 3-5 years of hands-on experience in service desk, desktop support within a professional environment.

Technical Skills (Preferred)

  • Desktop and Laptop hardware; workstation accessories
  • Strong remote troubleshooting skills
  • Windows 11 / Mac OS
  • Antivirus management
  • O365 administration and troubleshooting
  • ITSM/ITIL-based ticketing systems – Preferably ServiceNow
  • iOS & Android device support
  • Basic Network knowledge
  • Printer troubleshooting
  • Active Directory fundamentals and basic administration
  • Basic understanding of Office 365 Administration
  • Remote support tools (e.g., Bomgar)

Additional Skills

  • Strong verbal and written communication skills
  • Excellent customer service mindset
  • Ability to work collaboratively and manage multiple priorities

The ideal candidate works well independently with minimal supervision, is a strong team player, eager to learn, hard-working, flexible, and able to provide quality support.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Trinity Life Sciences's form

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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