The posting
Triptease is a hotel technology company helping independent hotels and groups drive more direct bookings. We invoice customers worldwide through three regional entities, each with its own ledger and multiple currencies.
We are moving to a new finance system in December. Before then, we want our sales ledgers clean, reconciled and accurate, so we migrate good data and start the new year strong.
Working alongside the Credit Control team, you will focus primarily on collections while supporting ledger clean-up and migration readiness.
This is a role for an experienced, self-sufficient credit controller who can take ownership of a collections workload and deliver results with minimal supervision.
Key responsibilities
- Chase overdue invoices by phone and email, prioritising the oldest and largest balances
- Manage dunning sequences and customer correspondence activity in Upflow
- Resolve invoice queries and disputes with Customer Success, Billing and Sales to unblock payment, within SLAs
- Negotiate payment and maintain accurate records of contact, promises to pay and account status
- Escalate payment plans, credit-risk concerns and high-risk accounts to the line manager
- Carry out customer account reconciliations, matching receipts, invoices and credit notes
- Reallocate unapplied cash, debits and credits to the correct invoices, customers and entities
- Clear unreconciled items and receivables-related suspense balances
- Assist in cleansing customer master data and support validation of opening AR balances for migration
- Flag process gaps and data issues so they are fixed at source, not carried forward
- Provide regular updates on collections, aged-debt movement, cleared items and outstanding issues.
What success looks like
- Week 1: Up and running in Xero and Upflow; priority accounts and aged-debt exposure identified with line manager
- Weeks 2–6: Collections underway on the oldest balances; reconciliations and reallocations progressing entity by entity; credit balances reduced.
- Weeks 7–10+: All allocated accounts resolved, opening AR balances validated, and handover notes completed
Requirements
- 2+ years recent Xero experience
- 3+ years credit control experience
- Extensive account and bank reconciliation experience
- 3+ years credit control experience, including proactive telephone and email collections, dispute resolution, dunning workflows and escalation of high-risk accounts
- 2+ years, recent, hands-on Xero experience, including allocations, credit notes, customer reconciliations and AR reporting
- Extensive account and bank reconciliation experience, using Excel, Xero and other tools to match receipts to invoices, investigate variances and clear unapplied cash
- Experience managing multi-currency AR ledgers across multiple entities
- Strong Excel or Google Sheets skills, including lookups, pivots and reconciliations
- Confident chasing customers by phone and email, firmly and professionally
- High attention to detail and a methodical approach to cleaning up historic data
- Able to start immediately and work independently with minimal supervision.
Benefits
Why join us?
- Be part of a fast-paced, dynamic team at the forefront of travel technology innovation.
- Enjoy a collaborative and fun working environment with opportunities for personal and professional growth.
- Competitive salary package and rewards for high performance.
Our start-up culture means everybody's contribution matters and is celebrated. We set ourselves ambitious goals and are proud of our ability to deliver those through smart working. We're growing: get on board fast, be part of the journey, and have a real impact on an award-winning, fast-growing company.
Benefits will vary depending on location
- Paid vacation days
- Working abroad for 4 weeks a year (within a +/- 3 hour time zone)
- Enhanced maternity and paternity leave
- Flexibility with childcare
- Sabbaticals (from year three onwards)
- Monthly health and wellbeing allowance: use it for gym membership, private healthcare, massages, therapy, cinema and more
- Yearly learning allowance*
- Life Event leave (marriage, divorce, moving house, child's first day at school, ceremony or graduation)
- Make a Difference (volunteering) day
- Plus much more!
Triptease is proud to be an equal opportunity employer with an active cross-functional diversity squad devoted to addressing diversity challenges in the company and industry. We welcome applications from diverse and non-traditional backgrounds. Applicants will not be discriminated against on the basis of any protected characteristic(s) in terms of the Equality Act (2010).
