Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 72 days ago

Customer Success Associate

Trovy10 open roles

Pay
$23 – $26 an hour
Where
Salt Lake City
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success AssociateTrovy · Salt Lake City

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Trovy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Trovy postings stay open a median of 33 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 72 days ago

Trovy median: 33 days open

The posting

ABOUT TROVY

Trovy is building the financial home base for America's 86 million homeowners — the go-to platform for managing your home and accessing low-rate credit, because life is expensive and unpredictable. We believe your biggest asset should unlock your best financial options: bypass the myriad of expensive, rigid credit products and replace them with one simple, powerful solution built around your home equity. Backed by top-tier venture capital, Trovy is led by a team of proven fintech innovators on a mission to make homeownership and personal finances more manageable. Don't own a home without it.

ROLE OVERVIEW

As a Customer Success Associate, you'll be the primary point of contact for Trovy customers — guiding them through onboarding, answering questions about their HELOC, and making sure every customer feels supported from application to active use. This is a relationship-first role, not a sales role. You won't be chasing commissions — you'll be focused on delivering a genuinely great customer experience.

WHAT YOU'LL DO

- Serve as a trusted resource for customers throughout the HELOC lifecycle — from application questions to draw activity and account management

- Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner

- Guide applicants through the onboarding process, including document collection, identity verification, and disclosure acknowledgment

- Follow established operations processes with precision and consistency, and flag gaps or inefficiencies as you find them

- Actively collaborate with the operations team to refine and improve workflows — you'll help build the playbook, not just follow it

- Work closely with the product team to communicate customer feedback, identify friction points, and inform how the product evolves

- Identify and escalate any compliance-sensitive customer issues to the appropriate team

- Maintain accurate, well-organized records of customer interactions and loan activity in Trovy's systems

- Stay current on Trovy's product features, state-specific requirements, and applicable lending regulations

WHAT WE'RE LOOKING FOR

- Experience with Zendesk or a similar customer support platform is a plus

- Strong written and verbal communication skills; you can explain complex financial concepts in plain language

- Customer-first mindset with a genuine interest in helping people make smart decisions about their home equity

- Comfort working in a fast-paced, startup environment where processes are still being built

- Highly organized with strong attention to detail — you can follow compliance-sensitive procedures accurately and keep your work structured even when volume picks up

- Process-oriented mindset with a bias toward improvement — you notice when something could work better and you say so

- Collaborative by nature; you work well across teams and are comfortable contributing to product and operations conversations, not just customer-facing ones

- Ability to work independently and manage multiple customer interactions simultaneously

- Familiarity with mortgage or consumer lending basics is a plus, but not required beyond licensure

COMPENSATION & BENEFITS

- Compensation: Base Compensation: $23.00 - $26.00, plus bonus and equity

- Market Opportunity: Join a team tackling the $30T home equity market.

- Early Impact: Help shape our operations from the ground up.

- Ownership: Competitive salary, meaningful equity, and room to grow.

- Success: No sales commissions; your success is measured by customer outcomes, not volume

- Location: On-site. Salt Lake City, Utah

- Benefits: 401K account, 100% company-paid dental, medical, vision and life insurance, time off, and more.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Trovy's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Trovy's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Trovy's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.