The posting
Grow with TRULAND Equipment We’re a leading John Deere dealer with 18 locations across Indiana and Ohio, serving residential, commercial, and agricultural customers. If you’re hardworking, eager to learn, and ready to thrive in a fast-paced, team-driven environment—we want to hear from you!
Purpose:
This position is responsible for selling parts to customers over the counter and providing necessary parts to the service department. Providing exceptional customer service while supplying customers with timely and accurate information regarding accounts, products, rates, and services offered.
Responsibilities:
- Provide excellent customer service to customers at the counter, on the phone, and anyone internally.
- Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Meets or exceeds monthly sales goals.
- Actively engaged and knowledgeable about the corporate parts promotion schedule.
- Provides recommendations for sales of additional related or needed parts or accessories.
- Communicate, enforce, participate, and monitor effective Parts Department processes to ensure internal and external customer satisfaction.
- Timely and accurate processing of all orders (in-store and online). Completes orders by communicating with customers on pick-up or delivery status.
- Locates and obtains merchandise for customers. If not stocked, communicate with the Parts Inventory Team on items that need to be obtained.
- Maintains inventory integrity by performing cycle counts, following up on inventory discrepancies, and expediting issues to the manager.
- Assists with preparing and maintaining professional showroom image and merchandise displays.
- Assists in keeping parts department clean and orderly.
- Other appropriate responsibilities as assigned by manager.
Experience, Education, Skills, and Knowledge:
- High School diploma or equivalent experience; Associate’s degree in an Agriculture field preferred.
- 1+ years of Parts experience or equivalent sales or service experience.
- Experience connecting with customers, maintaining a professional image, and establishing rapport.
- Demonstrate basic understanding of the selling process.
- Demonstrated ability to manage multiple projects simultaneously with a degree of independence.
- Experience working both independently and, in a team, setting.
- Demonstrates excellent communication skills; written and verbal.
- Ability to work extended hours and weekends.
- Valid driver’s license required; driving record that meets Employer’s insurance company requirements.
- Experience using standard desktop load applications such as Microsoft Office, internet applications, and apps.
- Ability to use a handheld barcode scanner.
- Ability to lift up to 75 pounds.
- This position will require operation of a forklift.
Comprehensive benefit package for full-time team members includes:
- Competitive bi-weekly wages
- Health, dental, and vision insurance
- 401(k) plan with company contributions
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Paid Time Off (PTO) and Paid Holidays
- Company-paid short-term disability
- Life Insurance
- Team member discounts
- Access to additional voluntary insurance plans
- Employee Assistance Program (AEP)
- Company-provided uniforms
About TRULAND Equipment
TRULAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial and agricultural applications. We understand the unique needs and challenges that come with working your land, and we’re dedicated to delivering solutions that exceed expectations. With every phone call, every visit, and every job well done, we’re creating lasting partnerships built on trust.
Our Vision: To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency.
Our Values
- Integrity: Do the right thing
- Trust: Do what we say we are going to do
- Simplify Business Transactions: Easy to do business with
- Urgency: Engage with a sense of urgency
- Respect and Teamwork: Work together to solve our customer's needs
- Imaginative Solutions: Create solutions with thoughtfulness and purpose
