The posting
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm.
Summary of the Position:
The Regional General Manager is responsible for providing functional leadership to our New York portfolio including overseeing Property Management and Experience teams. The Regional General Manager will be responsible for the New York portfolio consisting of 7.2 million square feet, with the goal of providing high-quality service experience and developing long-term Customer relationships as well as enhancing asset returns to our investors through customer retention, optimization of building operations and innovative profitable strategies. The Deputy Regional General Manager will report to the Senior Director of Property Management in New York Leadership
The successful candidate will bring a wealth of hospitality experience, a creative operational mindset and the ability to lead a matrixed team.
Responsibilities:
Leadership:
- Work with regional key stakeholders to oversee existing asset financial performance, operating expenses, and capital expenditure strategy.
- Lead the Property Management (PM) team to provide a best in class, customer focused environment across the Rockefeller Center portfolio.
- Collaborate to create and execute a comprehensive asset strategy ensuring consistent with long-term goals and present to internal stakeholders and partners
- Mentor and develop the PM team as part of our talent development for future growth
Hospitality:
- Implement customer experience hospitality initiatives to advance the Tishman Speyer brand and service culture for both customers and PM team members
- Oversee the overall success of ZO.; amenities platform and programming
- Foster and maintain key customer relations to increase customer retention
- Oversee the training curriculum to ensure hospitality standards and initiatives are achieved
- Implement, track and achieve set service KPIs that create elevated customer experiences
Core Property Management:
- Develop and implement initiatives to create efficient buildings and reduce portfolio operating expenses
- Strategize with internal stakeholders, to solve portfolio challenges
- Oversee financial reporting for profit and loss variances, reforecasting, and investor reports for the portfolio
- Support asset management with refinancing, acquisitions and dispositions
- Work closely with regional development, asset management and the design and construction teams on all design and operational decisions for tenant improvements and capital expenditure construction
- Understand and implement future property technologies trends in the market in collaboration with Prop Tech team
Qualifications:
- Bachelor’s degree in Business Management, Hospitality, Architecture/Engineering, or related field
- Minimum 15 years property management experience in the real estate with portfolio oversight
- Proven track record of overseeing all aspects of property management, including close coordination and integration with asset management, development, design and construction teams. Prior real estate development and asset management experience highly preferred
- Must have strong Microsoft Office, Word, Excel, Outlook, and PowerPoint skills.
- Ability to travel between floors and buildings in order to effectively communicate with the team.
Critical Competencies for Success:
- Demonstrates leadership in a customer-service oriented and multi-layered team environment.
- Proactive leader who takes initiative and prioritizes continuous improvement
- Excellent interpersonal, verbal, and written communication skills
- Demonstrates comprehension of operating trends at the asset level and market level to influence partners, customers and internal stakeholders
- Passion for working with people, can create and execute regional and global department initiatives amazing experiences, and leading with a hospitality mindset
* Onsite presence is required for this position.
The base compensation range for this role is $250,000 - $300,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.
This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.
Tishman Speyer is an Equal Opportunity Employer and shall treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristic protected by law.
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