The posting
POSITION SUMMARY:
Accepts and processes residents staying in lodge/shelter overnight; receives and receipts fees received from residents; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that lodge/shelter is maintained in a neat and proper order.
ESSENTIAL FUNCTIONS: This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.
Checks clients into the lodge/shelter; prepares and monitors client intake cards; determines if client has been prepaid by sponsor or credit.
Ensure that all clients are properly oriented to rules and procedures concerning their stay here.
Prepares and distributes meal tickets; distributes towels, linens, and personal hygiene items; secures and distributes client medications as required.
Receives receipts and processes payments for rent and updates intake cards as needed; obtains clients signature on forms as well as lodge/shelter rules and regulations.
Monitors the activities of the lodge/shelter residents ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift.
Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures.
Opens and closes the lodge/shelter doors at designated hours of operation.
Completes required paperwork representing client intake for the day; inputs data into the computer in order to maintain computer records and generate client lists, tallies; drops the money in the safe.
Sorts client intake cards in alphabetical order.
Assigns housekeeping and other tasks to residents; ensures that clients perform assigned house duties in the proper manner; ensures compliance with house rules.
Ensure that anyone in the building wears a badge.
Track incoming individuals to ensure that all have proper permission to be on the grounds.
Answers telephone and responds to questions regarding the Social Service Center operations.
Wakes up lodge/shelter clients at designated time and instructs them to collect their sheets; ensures that all residents are out of the lodge/shelter by the designated time.
Generates client receipts in accordance to the Money Collection Procedure.
Signs an acknowledgement form agreeing to follow all policies that apply to this position as outlined in the Money Collection Procedure.
Enter client data on computer system into the HMIS system.
Maintain accurate and thorough information in Log Book.
Note all emergencies and infractions.
Conduct intake screening for emergency assistance cases.
Assist Case Worker with client referrals and service connections.
OTHER RESPONSIBILITIES:
Administers drug testing of clients as needed.
Directs clients to appropriate agencies for their special needs.
Performs other related work as required.
MATERIALS AND EQUIPMENT USED:
Photocopy Machine Telephone Computer Intercom System Fax machine
MINIMUM QUALIFICATIONS REQUIRED:
EDUCATION AND EXPERIENCE:
High school diploma or G.E.D.
and
one year experience performing security or social service work preferred,
or
any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
LICENSES AND CERTIFICATIONS:
None.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office procedures and practices.
Knowledge of basic recordkeeping practices and procedures.
Ability to use computer.
Ability to communicate effectively with clients in order to control, lead, and motivate behavior.
Ability to work with the public encompassing all types of behaviors.
Ability to work independently and with limited supervision while enforcing established policies and procedures.
MENTAL AND PHYSICAL ABILITIES:
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.
Ability to perform combinations of sitting, standing, and walking on a frequent change basis. Distance of travel is usually within the same building.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
WORKING CONDITIONS:
Work is performed in a lodge/shelter facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
STATEMENT OF PURPOSE:
The purpose of a job description is to outline the essential functions unique to a particular job within a specific department. Job descriptions are used to recruit, train, and evaluate employees.
