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Job Summary: Answers the telephone in a courteous manner and directs calls to the appropriate destinations; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army’s operations and services; performs routine clerical work such as typing, spreadsheets, and filing. Essential Functions: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description. Receptionist Duties (100%) Answers the telephone and transfers calls to the appropriate destinations; response to callers’ questions and provides the accurate information. Records accurate and complete messages; ensures the timely and accurate distribution of messages. Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screen sales representative soliciting to The Salvation Army. Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed in. Assists in maintaining order and decorum in the reception area. Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date daily; proofread telephone lists for mistakes before list is printed. Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or email; follows The Salvation Army procedures in the handling of money. Keeps track as best as possible of which Officers and employees are in the office at any given time. Provides assistance with special or seasonal projects such as Christmas, angel tree, etc. Makes sure phone system is put on night mode at 4 PM each evening and video monitor is turned off. Performs other related work as required. Perform other duties as assigned. Materials and Equipment: Telephone Computer Microsoft Office General Office Equipment Knowledge, Skills and Abilities: Ability to direct phone calls to the appropriate person or destinations. Ability to respond to and assist callers and visitors in a courteous and tactful manner. Ability to screen calls in a courteous and tactful manner. Ability to work with people and to provide assistance in a calm, courteous, and tactful manner. Ability to record accurate and complete messages. Ability to perform clerical support work while operating the switchboard. Ability to respond to emergencies in a calm and effective manner. Ability to project a positive and professional image The Salvation Army. Minimum Qualifications Required: Education and Experience High school diploma or G.E.D required, and two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, or any equivalent combination of training and experience which provides the necessary knowledge, skills, and abilities. Certifications/Licenses: None Physical Requirements: Ability to meet attendance requirements. Ability to read, write, and communicate in the English language. Ability to operate a telephone and/or switchboard. Ability to sort documents alphabetically and numerically. Ability to perform routine mathematical computations. Working Conditions: Work is performed in a normal office environment where there are little or no physical discomfort associated with changes in weather or discomfort associated with noise, dust, dirt, and the like. Statement of Purpose This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice. All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission. Your signature below indicates that you have read and understand the job description and agree to perform the duties as assigned.
